Noah Elgin, MBA

Experience

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  Cheese & Protein International

  Jan 2003 - Aug 2006

  Line Coordinator

  Supervised a crew of 25 - 30 associates with goals set to maximize production in a safe, time efficient environment.

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  Tachi Palace Hotel & Casino

  Oct 2006 - Aug 2009

  Responsible for the efficient operation of the Bell & Valet departments. Supervise 28 associates utilizing such tools as motivation, conflict resolution, problem solving, team building, proper moral and work ethics. Responsible for a crew of 5 team members to ensure all SOP's were being followed while performing job duties in a safe, efficient manner.

  • Front Services Supervisor

    Jan 2007 - Aug 2009

  • Valet Lead

    Oct 2006 - Jan 2007
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  Tachi Palace Hotel and Casino

  Aug 2009 - Feb 2011

  Front Services Manager

  Responsible for the efficient operation of the Bell & Valet departments. Supervise 28 associates utilizing such tools as motivation, conflict resolution, problem solving, team building, proper moral and work ethics. Explanation and overseeing of the fiscal budget.

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  The Cosmopolitan of Las Vegas

  Jul 2011 - Jun 2013

  Responsible for Managing the operation of Valet/Bell/Door and Limo services. Work with over 140 costars to ensure a connection is made with each and every guest giving them a story worth telling, and a feeling worth returning too. Responsible for the overall successful operations of the valet, limo, and taxi department/areas. Working with over 130 co-stars to ensure all guest receive a one of a kind experience, ensuring a story to be told, and a feeling worth returning to.

  • Front Services Manager

    Oct 2012 - Jun 2013

  • Valet Manager

    Jul 2011 - Oct 2012
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  Hilton Hawaiian Village

  Dec 2013 - Dec 2020

  Director of Guest Relations

  Oversaw the successful operation of the Door Team, Valet Team, Parking Garage w/Pay Stations and work collaboratively with HGV and their Concierge team. Involved with day-to-day operational decisions which impact the property and align departments with reachable goals. Ensure guest satisfaction is achieved and expectations are surpassed through proper training, appropriate procedures, and positive attitudes of team members. Achieving an aggressive revenue budget forecast working with the latest in parking technology, utilizing cost effective management decisions while ensuring service is not sacrificed. This is a fast paced, ever evolving position that is involved with many different projects affiliated with many different departments. I absolutely love my job! Show less

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  HiEmployment

  Feb 2019 - Feb 2021

  Substitute Teacher/Aide

  Assist with teaching/aide roles for schools PreK - 12. Facilitate lesson plans and daily agenda. Ensure children are safe and having a fun learning experience! Love having the opportunity to positively impact lives!

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  Hotel LaCroix

  Feb 2021 - Dec 2021

  Guest Experience Manager

  Oversee the Front Office/Reservations/Guest Services operations at a newly renovated, beautiful property with the mindset to cultivate love and Aloha into every interaction.

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  Highgate

  Jan 2022 - Aug 2022

  Guest Relations Manager
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  International Market Place

  Aug 2022 - now

  Assist with the customer experience operations at multiple properties across Hawaii, California, and Utah.

  • Area Director Of Customer Experience

    Jan 2025 - now

  • Director Of Customer Experience

    Aug 2022 - Jan 2025
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  Aloha Reviews LLC

  Mar 2024 - now

  Business Owner

  I pioneered 'Aloha Reviews' customer service training, dedicated to fostering meaningful interactions between hotel front desk teams and guests. Our program empowers staff to transform these interactions into positive online reviews, thereby enhancing the reputation and positioning of their properties in the digital realm.