Tosha Covington

Experience

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  US Army

  Oct 1994 - Mar 2004

  Intel Analyst

  MASINT, ELINT, HUMINT, EMINT

• 

  The Home Depot

  Feb 2004 - Aug 2009

  Key Carrier/Dept Supervisor

  Open and closed the store. Verified the vault, wrote schedules.

• 

  USAA

  Jul 2012 - Dec 2019

  Lead Insurance professionals in sales and servicing of member profiles. Lead teams of insurance professionals that determine eligibility for new members and help to protect them fully. Coach and train banking professionals is Retail Banking (checking, savings, credit cards, member escalations, helpline and member retention). Lead teams in absence of managers. AML and KYC support. Trained in compliance requirements that impact not only banking but organization wide. I onboard new USAA eligible members. I establish membership, issue insurance policies as well as banking products. I educate the new members about USAA's products and services that are available.

  • Insurance Manager | People Leader | Army Veteran

    Apr 2017 - Dec 2019

  • Relationship Specialist in Retail Banking

    Apr 2016 - Apr 2017

  • Financial Foundations Specialist

    Jul 2012 - Apr 2016
• 

  Soba Recovery Center Texas

  Mar 2020 - Nov 2020

  Rehabilitation Technician
• 

  City of San Antonio

  Jun 2020 - Nov 2020

  Call Center Supervisor

  I lead a team of representatives that help clients navigate the resources provided by COSA Fair Housing. The team trouble shoots applications for clients impacted by COVID 19 with housing and utility assistance. The team also assists in providing additional resources to the clients. In this role I am actually developing the Standard Operating Procedures and developing the plans to sustain call support on a regular basis as well as when an emergency warrants additional support.

• 

  Laurel Ridge Treatment Ctr

  Nov 2020 - Sept 2024

  LCDC
• 

  Management & Training Corporation

  Nov 2020 - Jul 2021

  LCDC-I

  LCDC-I at Dominguez State Jail

• 

  CHEMICAL DEPENDENCY COUNSELING INCORPORATED

  Aug 2021 - Sept 2024

  LCDC
• 

  Bexar County Adult Probation

  Aug 2021 - Dec 2021

  LCDC-I

  Dual Diagnosis Recovery counselor for Bexar County Adult Probation at the Applewhite Recovery Center (ARC)

• 

  Warriors Heart

  Dec 2021 - Jul 2023

  Licensed Chemical Dependency Counsler

  LCDC helping warriors heal from addiction and PTSD

• 

  Flourishing Foundations

  Aug 2023 - Mar 2025

  Drug And Alcohol Counselor

  Outpatient Detox

• 

  Positve Recovery

  Sept 2023 - Sept 2024

  LCDC at Positive Recovery San Antonio
• 

  Warriors Heart

  Aug 2024 - Mar 2025

  LCDC at Warriors Heart
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  Flourishing Foundations Recovery

  Mar 2025 - now

  Clinical Director

  Clinical director at Flourishing Foundations were we provide Outpatient Detox, Medication Assisted Therapy (MAT), IOP, PHP and individual substance use therapy.