
Chiara Ciminelli
Administrator

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About me
IT Manager | eLearning | Service Manager | Knowledge Management | Inspired by innovations
Education

Cornerstone Certified : LMS Admin
-Cornerstone Certifications
Università degli studi Roma Tre
-Master degree Economics Business AdministrationActivities and Societies: · Principal subjects: Management, Human Resources, Marketing, Business Strategy, Accountability, Internal Audit.

Università degli Studi Roma Tre
-Bachelor of Business Administration Economia aziendale/manageriale
Experience

Arte del Gusto srl
May 2003 - May 2010AdministratorAdministration and Event Supervisor.

AIESEC
Jul 2007 - Jun 2009Driven the strategic growth and development of the local committee in managing projects and activities. Managed a team of 5 people and a Local Committee of more than 30 members, 5 different projects, the external relations with partners and others stakeholders. Responsible for several programs regarding HR issues in the association, such as: recruiting, selection, allocation, integration, mentoring, reward and recognitions system, trainings and development. Implemented international exchange program and global AIESEC’s competency model realizing job description, group case studies and interview and participated in the national and international strategy definition for the area.
President AIESEC Roma Tre
Jul 2008 - Jun 2009Vice President Talent Management
Jul 2007 - Jun 2008

AIESEC
Nov 2009 - May 2010Organizing Committee PresidentResponsible for the organization of a National Congress, attended by more than 170 delegates, realized in an environmental friendly way, winning the prize “Eco-Friendly Event” awarded by GVST event management. Led a team of 10 people and managed the external relations with the stakeholders.

ISED S.p.A.
May 2010 - Nov 2011Communication & Marketing Assistant• Developed the brand image and positioning of the company and its specific projects (e.g. e-learning platforms) through digital marketing, events and innovative marketing campaigns that involved food bloggers. • Organized the participation of the company in international events and exhibitions, both for recruiting and promotion. • Cooperate with the team of developers to design and then launch the e-commerce portal www.storevaltellina.it.• Responsible for the realization of the application that led the company to be awarded with the prize “Premio IxI – Imprese per l’Innovazione” (Companies for the Innovation Award) by the President of the Italian Republic Giorgio Napolitano. Show less

DUGONGO Destination Management
Dec 2011 - Mar 2013Managing Director• Responsible for the company start-up, creating and using in-house tools to easily define rates and tariffs. Managing the logistics needs of the clients, recruiting, selecting and developing team members, managing the external and public relations with stakeholders and creating the company web site and promotional materials. • Developed the brand image & positioning among the Italian and international markets, through digital marketing, media and international fairs. • Responsible for the organization of events and business missions in Mozambique, such as the ones promoted by Confindustria, Promos (Chamber of Commerce in Milan), Cei Piemonte (Chamber of Commerce in Turin) and the Honorary Consulate of Mozambique in Milan. Show less

MSC Mediterranean Shipping Company
Apr 2013 - Jul 2014• Responsible to coordinate the export logistic of clients to specific Trades such as Far East, India, Pakistan, Australia and New Zealand.• Manage the booking process and define rates for specific routings, working together with Geneva Liners and Trade Managers using Service Contracts, Rate Agreements, Spot Quote and TMS.• Developed customer relationships and managing a selected group of important clients. Arranged intermodal transportation and train new team members.• Member of the COD team (Change Of Destination), coordinating the logistics of COD procedures dealing with international agents and Geneva HQ, prepared reports for costs analysis and KPI.• Member of the Oceania National Team, a group of 10 selected people responsible to define the strategy of the trade, to sell and develop the service MSC offers between Chicago and the Oceania trade, to fix errors and to train other people.• Member of the Leadership Committee, the Book Club and Operation Smile fundraising Event. Show less • Member of the export traffic team that assist clients to send their containers to specific Trades such as Central & South America, Caribbean, Greece, Turkey, Black Sea and Africa. Manage the booking process and define rates for specific routings, working together with Liners and Trade Managers using Service Contracts, Rate Agreements, Spot Quote and TMS.• Member of the Sanctioned Country team, a group of 3 people responsible to check and manage bookings to countries such as Libya and Ivory Coast that have particular restrictions. Used specific procedures and certified documents. • Member of the Leadership Committee. Show less
Account Representative Export Traffic - Far East, IPAK and Oceania trades
Oct 2013 - Jul 2014Account Representative Export Traffic - Latin America, Africa and GTBA
Apr 2013 - Sept 2013

GVST Group
Nov 2014 - Mar 2017DIGITAL MARKETING & SOCIAL MEDIA MANAGER ROLE• Manage digital marketing activities of the company. Develop the marketing strategy and coordinate marketing campaigns with sales activities. Overall responsibility for the brand management and corporate identity. • Manage the use of Social Networks (Facebook, Twitter, LinkedIn, Instagram, Pinterest, YouTube) for business purpose and for communication and marketing campaigns.• Responsible for the creation and development of a new business unit named GreenIT, an eco-sustainable DMC (Destination Management Company), focused on events and incentive travels at international level. • Create and manage the business plan and the budget; evaluate market trends and competitors’ activity and provide analysis and recommendations to the Board of Directors; plan the participation at international fairs and networking events. EVENT MANAGER ROLE• Event Coordinator for the "2016 Agility's Board Meeting" and Social Events Manager for the "2016 Agility's Global Business meeting" both events have been organized in Rome, Italy.• Project Manager of the event “2015 Partner’s day” of the Korean tires manufacturer Hankook, organized in Capri in May 2015. More than 100 attendees, 2 organizational teams (Italian and Korean) composed by 5 people each. • Social Events Deputy Manager of the “2015 World Wide Partners Meeting” of the multinational consultancy firm ATKearney, organized in San Francisco in June 2015. More than 600 attendees, 3 full days of external activities for partners and their families. • Social Events Manager of the “2015 Global Business Policy Council – CEO Retreats” in San Francisco in July 2015. More than 60 of the top level CEOs and their companions. Show less Responsible for the development of a new business unit (GreenIT) focused on incentive travels and events at international level. Main responsibilities are:- creating and managing the business plan and the budget;- evaluate market trends and competitors activities and provide analysis and recommendations;- developing and managing the marketing plan and the brand positioning;- prospecting new sales opportunities;- increase company's revenues;- negotiating and secure market deals;- developing network and relationships within international market;- planning the participation at international fairs and networking events. Show less
Digital Marketing, Social media & Event Manager
Mar 2015 - Mar 2017International Business Developer
Nov 2014 - Mar 2015

NUOK
Apr 2016 - Nov 2017Editor, Urban reporter & StorytellerI design and write articles about the city of Geneva for Italian travelers. I talk about museums, cafes, restaurants, gardens and urban safaris. I am also responsible for the photographic content and pagination.

Freelance
Jun 2016 - Jun 2018Personal Branding ConsultantI support Executives, Business Owners and Professionals who want to position themselves as industry thought leaders and stand out from the competition, through strategic and tactical recommendations, creating personal websites using Wordpress, managing personal Social Network accounts and editing of presentations, articles and papers.

MSC Mediterranean Shipping Company
Mar 2017 - now- Plan, organize and analyse eLearning courses and programs, managing an international team.- Track and manage budgets and costs plan.- Create and manage the eLearning Coordinators community, to leverage learning programs worldwide.- Organize webinars to share experience and knowledge with the community and other groups of employees.- Collaborate with Project and Program Managers to ensure the success of roll-outs through customized training programs.- Research and implement new instructional strategies to remain competitive in the delivery of education, including Augmented and Virtual reality.- Build and manage Knowledge Bases for IT and learning solutions.- Build and track KPIs, also linked to Support activities.- Manage and track Chat-bot interactions linked to the Knowledge Base and Support activities. Show less - Design and deliver e-learning courses managing an international team.- Works closely with subject matter experts to leverage core content and build effective learning programs.- Manage the LMS module of Cornerstone as Super Admin.- Manages the production of high quality video, multi-media, and graphic materials to support the delivery of training.- Ensures learning and performance objectives are appropriate to the audience and that the training materials meet the learning and performance objectives.- Monitors and reports effectiveness of all training conducted and revise courses as needed.- Performs quality assurance checks on training courses that have been developed.- Support and maintain the global knowledge base and repository for best practice documents, key tools and templates.- Use eLearning tools such as Articulate, Camtasia, Cornerstone to create interactive, SCORM compliant web based training. Show less - Design, develop and implement interactive e-learning modules with knowledge checks, assessment and other elements designed to drive knowledge retention. These modules are mainly related to IT systems.- Work closely with the Management to design and develop e-learning strategy and courses to be delivered worldwide.- Coordinate with various subject matter experts and team members, both in Switzerland and in India, throughout the design, development and implementation of trainings.- Responsible for updating existing learning contents as the platform or IT processes change. This includes updates to audio, graphics, quizzes, etc.- Maintain compliance with Global Training requirements.- Manage the various functionalities of the LMS (Cornerstone) to mainly handle structure, setup, users, content and reports.- Measure training effectiveness and address user feedback to revise content as needed. Show less
IT Manager - eLearning, Support and Knowledge Management
Jan 2021 - nowAssistant Manager eLearning
Jan 2020 - Jan 2021Team Leader eLearning - Cornerstone LMS system admin
Jan 2019 - Jan 2020Training & eLearning Specialist - Cornerstone LMS system admin
Mar 2017 - Dec 2018

International Start-Up Award
Aug 2019 - Oct 2021Head Of Operations
Comites Ginevra
Dec 2021 - nowResponsabile Commissione "Formazione e Pari Opportunità" con delega MAECI
Licenses & Certifications

LMS Administration Exam - Product Certification
Cornerstone OnDemandApr 2020- View certificate

Elearning Essentials: Instructional Design
LinkedInApr 2020
Honors & Awards
- Awarded to Chiara CiminelliEco-Friendly Event award GVST event management May 2010 Responsible for the organization of a National Congress, attended by more than 170 delegates, realized in an environmental friendly way.
Volunteer Experience
Volunteer
Issued by Special Olympics on Jul 2001
Associated with Chiara CiminelliMember of the fundraising team
Issued by Operation Smile on May 2014
Associated with Chiara Ciminelli
Languages
- itItalian
- enEnglish
- poPortuguese
- frFrench
- spSpanish
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