Jane Williams

Experience

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  Honeywell Aerospace

  Jan 2002 - Aug 2003

  Business, Regional, and General Aviation Internal Communication Manager

  Developed and executed internal communication plans for Honeywell's business aviation segment. Responsible for supporting business objectives and strategies. * Created and distributed employee communications -- executive messages, newsletters, organizational announcements, site communications, and business news. * Managed the planning and execution for employee town halls and special events, including business acquisition events, team competitions, site and program certification celebrations, facility open houses, executive and customer visits, and community fundraising. Show less

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  Honeywell

  Mar 2011 - Aug 2017

  Provided leadership and oversight of communication strategies and tactics for Honeywell's Corporate Information Technology function. Worked closely with functional senior leaders on change management initiatives while providing counsel on communicating synergies and alignment across key company priorities. * Created simple, clear messages for global employees to increase their understanding on business and operational information technology and security changes that impact their day-to-day activities. * Provided communication support, including PowerPoint creation, managed video and photography activities, and delivered on-site executive support during the annual Honeywell Senior Leadership Meeting and Technology Symposium. * Managed quarterly town halls, including arranged web conferencing services, developed meeting invitations, coordinated speaker presentations, created meeting surveys, and reported survey results to leadership team. Show less Collaborated with Honeywell's Air Transport and Regional, and Customer and Product Support organizations to review all proposed business and process changes to determine customer impact. * Identified process and service implementation issues which may drive a negative customer experience. Influenced stakeholders towards more positive solutions. * Led the creation of new customer communication tools in Salesforce customer relationship management platform. Improved high-volume transactional case resolution through a single email from 34 to 90 percent.* Managed the Air Transport and Regional leadership engagement strategy: pre-customer visit prep, post visit debrief, and insight communications. Show less Partnered with executive leaders across Honeywell's Aerospace Customer Service and Product Support team to create and execute comprehensive employee and customer communication plans. Produced targeted deliverables to communicate company vision, strategy, and objectives while improving employee morale. * Created simple, clear messages for employees and customers to increase their understanding on business and operational changes that impact their day-to-day activities and Operations. * Developed and executed communication plans across multiple communications channels -- including intranet content, emails, executive messaging, video, webinars, newsletters, podcasts, and town halls -- while delivering content via the most effective vehicle for each message. * Managed customer visits, internal and external webinars, and round table discussions to improve internal communication and customer satisfaction. * Directed and managed events which required careful project planning and tactical execution for large-scale employee and customer conferences. * Managed quarterly town halls, including arranged web conferencing services, developed meeting invitations, coordinated speaker presentations, created post-meeting surveys, and reported survey results and feedback to leadership team. Show less (Special Assignment) Managed all aspects of a three-year, $2 million Arizona State University - W.P. Carey Services for Leadership certificate program. * Managed $2M program budget and supported 1,500 Customer and Product Support employees over the 3-year certificate program. * Exceeded program certification goal of 600 employees; 1,061 employees certified. * Created marketing campaign to promote program participation and enrollment to targeted employee audience.* Evaluated course participation and managed employee training records. * Reported monthly program results to senior leadership team. Show less

  • Communication Manager

    Jul 2016 - Aug 2017

  • Senior Customer Impact Manager - Air Transport Customer Experience

    Oct 2015 - Jul 2016

  • Customer and Product Support Communication Leader

    Aug 2003 - Oct 2015

  • Customer Support Program Manager

    Mar 2011 - Jan 2014
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  Altitude AP LLC

  Oct 2017 - Feb 2018

  Communication Professional; Contract

  * Communication and project management support dedicated to nurturing existing partnerships and developing new alliances that promote and grow Trackman Baseball products and services.* Participates in change management engagement for high-level institutional changes. Provides advice and expertise on all aspects of communications formats to ensure clarity and accuracy of business goals and initiatives.* Assist with content and the development of creative communications materials and resources to support various campaigns and internal channels. Show less

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  ICW Group

  Mar 2018 - Feb 2023

  Customer Experience Project Manager

  Manages the implementation and on-going maintenance of customer experience projects at all locations to drive engagement of Team Members and adoption of customer experience as a priority in the ICW Group culture.