Ali Zaib

Experience

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  Rahaf-Al-Baraka Telecom (W.L.L) VAS & contents

  Jan 2008 - Mar 2009

  Assistant System Engineer

  Providing technical support over the phone to all IT usersEscalating calls and issues where necessary to senior managers & team leadersTCP/IP networking and hardware maintenance and repairManagement of the daily data backup and retrieval schemeConfigured and installed VPN (Virtual Private Network), LAN (Local Area Network) and WAN (Wide Area Network)Troubleshoot network connectivity, network printing and user access issuesProviding technical support over the phone to all IT users عرض أقل

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  Gulf Consult

  Apr 2009 - now

  System Engineer

  System Engineer with extensive experience in troubleshooting and managing Windows Servers. Key responsibilities and skills include:Backup Solutions: Administration of NetBackup, including Enterprise Vault, VeeamStorage Management: Expertise in NetBackup, NetApp, EMC, and Synology.Windows Server Management: Installed, configured, and managed various Windows Server roles and services, including Active Directory/EntraID, Hyper-V, DNS, and DHCP.System Monitoring: Monitored system events and provided data center performance reports.Exchange Server Administration: Managed on-premises Exchange Servers and hybrid environments, including backend setup and administration.OS & Software Support: Provided support for MS Office products, Windows, and macOS.VMware: Designed, installed, and configured VMware ESXi within vSphere; proficient in vCenter, host clustering, and VMware Horizon.SQL Server: Experienced in managing and troubleshooting SQL Server environments.Network Security: Designed and implemented network security policies.End-User Support: Responded to inquiries from end users, assisting with software and hardware issues.IT Support: Provided third-level IT support, troubleshooting operating systems, networks, and database queries remotely, significantly reducing resolution times.Access Management: Defined user access levels based on hierarchy and security requirements.Licensing Management: Maintained accurate licensing information for production applications.Backup & Disaster Recovery: Performed system backups and restorations as part of disaster recovery protocols.Change Management: Maintained system integrity by executing approved system change requests.Secondary Roles & Responsibilities:Network Maintenance: Provided first and second-level network support, including maintenance and troubleshooting.Strategic Planning: Collaborated with the Systems & Networks Manager to enhance IT operations and improve security. عرض أقل