James Davis

Experience

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  NCTAMS PAC Honolulu HI

  May 2003 - May 2006

  System Administrator

  - Responsible for Network administration of accounts, connectivity, and quality assurance to US Navy's Pacific Defense Message System (DMS).- Diagnose and resolve hardware/software issues.

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  USS Gridley DDG101

  Jun 2006 - May 2009

  System Administrator

  - Administrator of shipboard network accounts and architecture.- Schedule and verified data backups.- Expended over 400 hours resolving LAN and computer issues.

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  Naval Strike and Air Warfare Center

  Jul 2009 - Dec 2012

  Information Systems Technician - Leading Petty Officer/NMCI CTR

  - Responsible for developing, assigning, and coordinating duties and projects for six system administrators, which led to approved network certification.- Responsible for overseeing trouble calls, backups, and Retina security scans.- As the Information System Security Officer, I managed network security by ensuring security patches, hot fixes, directives, and Symantec anti-virus updates.- As the Navy and Marine Corp Intranet (NMCI) Contract Technical Representative, Icreated and maintained over 500 user accounts using Active Directory services and coordinated two command-wide workstation refreshes.- Completed over 500 computer, peripherals, and printer trouble calls.- Performed periodic inventory of assigned IT assets and updated IT asset management database for over 850 PCs quarterly.- Utilized Windows Server Update Services (WSUS) to push updates.- As a certified Master Training Specialist, I created the Information Systems component of the command's IT portion of their Information Dominance Warfare (IDW) program.I developed exam/board questions and conducted training which resulted in 25 qualified subject matter experts of a large range of communications and information systems, computer hardware, intelligence, and information sharing. Show less

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  US Navy

  Jan 2013 - Feb 2015

  Information System Technician Littoral Combat Ship Crew 106

  - Led four senior Sailors in support of training to qualify in preparation for upcoming deployments. - Created, modified, and deleted user accounts and groups, including access permissions using Active Directory.- Spearheaded the creation of the Crew's Website utilizing Share point.- Evaluated and ranked #1 among peer senior Sailors.- Established The crews Information Assurance (IA) Program for Crew 106 by creating the IA Program manual, curriculum, and training materials.- As the Command Career Counselor I coordinated and conducted career development boards for over 30 Sailors. Provided Sailors with mentorship and continuous career advice. Show less

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  Information Management Group, Inc.

  Apr 2015 - Mar 2016

  - Systems and tools utilized: Windows Server 2008, Active Directory, Exchange Server 2010, NTFS, DHCP, Remote Desktop Connection, PuTTY, Cisco TelePresence Management Suite (TMS), SharePoint, Lumension Endpoint Security Management Console, and Remedy Enterprise Service Desk.- I have resolved over 500 System Administrator trouble calls since my promotion from Senior Field Service Technician to System Administrator. Common tasks include account creation/group assignment, allotted shared space for specific user groups, managing shared folder and storage permissions, software solutions, video teleconference connectivity issues, making IP reservations in DHCP and create and maintain print queues in Printer Management. - I am also part of the Help Desk Call Center Provide where I provide direct assistance for customers ranging in tasks provided above. I am fully capable of providing Tier 1 and 2 support on a regular basis. - Assisted minimally manned hardware team by inventorying of over 150 miscellaneous workstations that were spread throughout 15 different buildings on site. Show less - Systems and tools utilized: Microsoft System Center Configuration manager, Advertised Programs, Microsoft Office, Remedy Enterprise Service Desk, and re-imaging station. - Completed over 540 hardware trouble calls regarding repair of Cray and Atipa Super servers, computers, and printers.- Completed sanitization on over 200 classified PCs which involves removing PC enclosure, hard drive/CDs, and clearing chassis vulnerabilities. - One of four technicians directly involved in deployment and installation of 300 classified and unclassified computers.- Well versed in the creation, navigation, and administrating trouble tickets in the Remedy Enterprise Service Desk. Show less

  • System Administrator

    Sept 2015 - Mar 2016

  • Senior Field Service Technician

    Apr 2015 - Sept 2015
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  Advanced Legal Inc.

  Mar 2016 - Jan 2017

  System Consultant

  - Common systems supported: Virtual Desktop Infrastructure (VDI), VMware Horizon Client, vSphere Client, various Windows OS, Exchange 2010, Active Directory, Microsoft Office, StorageCraft, Webroot, and Symantec. - Completed over 500 trouble tickets via Autotask ticketing system. Issues ranged from hardware to various Windows applications. Many issues required having strong troubleshooting and researching ability.- Provided remote customer support utilizing Kaseya Remote Monitor & Manage, Ring Central, or Microsoft Remote Desktop Show less

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  New Horizons Computer Learning Centers

  Sept 2017 - Jun 2019

  IT Coordinator

  • Created and managed user's access in Active Directory. Maintained security group NTFS permissions in Windows Explorer.• Virtual lab testing and quality control of current curriculum. Courses tested Office 2016, SharePoint Online, and Adobe Pro.• Support customers regarding over 100 hardware break/fix issues, build, deploy and troubleshooting Office 2016/365, VOIP, and various other technical issue. • Assisted students in local classrooms with hardware, software, and peripheral issues. • Provided networking maintenance and configuration for learning center’s Local Area Network (LAN). Documented all changes and upgrades to ensure minimal downtime. • Configured Cisco VOIP phone using Mitel browser-based system. Show less

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  Kärcher

  Jun 2019 - Apr 2020

  Information Technology Specialist

  • Sole on-site IT Support. • Imaged PCs via SCCM for future deployment. Configured PCs according to user’s specific needs. • Completed 740+ Remote and on-site customer support tickets regarding CRM Oneview, Microsoft Office 365, TCP/IP, DNS, DHCP, Cisco AnyConnect VPN, SAP database, Cisco Jabber, VOIP phone configuration and all and any Windows-based issues. • Managed various assets