Paulo Vidigal

Experience

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  Refrige

  Apr 1989 - Jul 1991

  Team Manager of Pre-Sell IT Operations and IT Support

  Team manager of Pre-Sell IT Operations. Planning and maintenance of distribution routes. Operation and Support of IBM S36.Team manager of IT Support at internal costumers

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  Codilis, Lda. (Grupo Sumol)

  Jul 1991 - Apr 1999

  IT Manager

  COBOL analyst programmer and programmer in IBM S36 environments, directed to the areas of Finance, Warehouse, HR and Commercial;Management and implementation of mobility project for Pre-sell; Management of networks and infrastructure;Management contracts and negotiating with suppliers;

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  Cibal S.A. (Grupo Sumol)

  May 1999 - Dec 2000

  IT Regional Manager

  Participation in the Planning and Development of the mobility project for pre-sell and its integration with SAP R/3;Integration of SAP R/3 platform.

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  Cinalda, Lda. (Grupo Sumol)

  Jan 2001 - Dec 2005

  IT Asset Manager & Service Desk Manager

  Service Desk:Analysis, definition and establishment of procedures for the implementation of SLA's;Implementation the solution for Helpdesk IT (500 users in 13 national sites);Printing:Standardization of printing processes through the creation of Outsourcing contracts with strategic partners based on methods and procedures directed to the print quality, efficiency and environmental responsibility;Asset:Definition and implementation of the model of asset management, based in the HW Life Cycle: -SW Images creation and packaging;-SW Image maintenance;-Custom SW deployment services;-Licensing & Mgmt configuration;-Full asset ownership managment;Maintenance and asset management, SW and HW (3500 facilities) and negotiating their contracts with suppliers. Show less

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  Sumolis S.A. (Grupo Sumol)

  Jan 2006 - Dec 2008

  IT Advisor to the Drinks Industry and IT Asset & Service Desk Manager

  Drinks IndustryDevelopment and maintenance processes for the interoperability between IT Department and the diferent areas of the factories.Analysis, development and implementation of HW and SW solutions for collecting and processing the information obtained in production lines for production management.Project manager for coding and traceability in the bottling factory of mineral waters.

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  Sumol+Compal

  Jan 2009 - Feb 2009

  IT Advisor for Fusion Sumolis and Compal

  Areas of advisoryPrinting and Document Managment ProcessMobility for Sales Force Automation (SFA)Mobility for Delivery Force Automation (DFA)Mobility for Field Force Automation (FFA)Mobility to the processes of Warehouse and Logistics Supply Chain

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  AdP

  Mar 2010 - Aug 2017

  IT Services, Asset & Service Desk Manager

  As Service Desk Manager, my daily responsibilities can vary from staffing the help desk and monitoring performance to special projects and marketing the help desk to management. The goal of Service Desk will be providing users with access to the database of user-proven solutions so they can solve their own problems.As IT Asset Manager, my function to insure that the long-term interests of the property are considered. My focus on day-to-day management of the property including rent collection and routine maintenance. A good asset management practices require careful oversight of the information generated by the systems with an eye toward the long-term horizon.It is also my job to look closely at the evolution of markets for computers, computer software, mobile devices and printing devices and listen to the new vendor offerings. Show less

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  The Navigator Company

  Aug 2017 - now

  End User Computing Manager

  The End User Computing (EUC) Manager is a mid-tier manager (Tower Lead) responsible for evaluating and refining current status of operational-level projects and resource assignment/utilization, driving strategy that increases effectiveness, and ensuring alignment to business partner strategies and goals. Further, the EUC Operations team is responsible for the coordination of all operational support and managing the delivery of Business Partner Services (field services) operations to all sites and across business units across the company. This includes managing teams delivering desktop support, hardware break/fix, infrastructure field services, desktop patch and software packaging, mobile radio, MDM services and deployment services. Key responsibilities include: • Overall accountability for the execution and compliance to ITIL service processes for the specific IT operations function (availability, capacity, service level, financial, service continuity, security, incident, problem, change, configuration, release management) to all sites and across all business units • Oversees adherence to technical standards and services compliance in the IT operations environment • Works closely with suppliers and vendors to ensure service stability and quality aligned with Service Level Agreements, Operational Level Agreements and underpinning contracts across the IT operations • Ensures proper conduct of global, regional and local vendor resources in meeting contracted support and delivery obligations for infrastructure services • Work with Business Technology Partners to understand customer demand requirements and ensure fulfillment of the customer demand • Responsible for customer satisfaction Show less