Alessandra Pesce

Experience

• 

  Aeroporti di Roma S.p.A.

  Mar 2010 - Jul 2010

  Intern in BPR – Business Process Re-Engineering

  •Analysis on Baggage Redelivery focused on main indicators in order to define the construction of the general model.•Data Collection and following analysis, in order to identify possible optimizations throughout the use of the Simulation System.

• 

  Nissan Motor Company

  Sept 2012 - Mar 2013

  Customer Services

  •Analysis, management and resolution of customer problems regarding sales and after sales activities.•Coordination of the information with other departments in order to identify the best strategy to give resolution to the problems.

• 

  Gucci

  Mar 2013 - Dec 2020

  Design and standardization of After Sales business processes, after gap analysis and business requirements collection phases at WW level.Development and validation by UAT tests of the ERP system for After Sales management flows.ERP implementation at WW level and definition of overall remote system support and problem resolution flows.Management of technical and business training for final users at WW level on processes and procedures.Improvement and standardization of Customer Experience and Ecommerce Services at WW level.Design and implementation of automatic messages for updating customers on repair progress.Definition of system technical and business requirements for identifying repairs in potential delays and managing the proactive follow up with customer.Development and application of After Sales Policy at WW level for managing claims by customers from both a Client Service and Production point of view. Show less

  • Global Product Care Operational Monitoring Supervisor

    Apr 2019 - Dec 2020

  • Process Engineer

    Mar 2013 - Apr 2019
• 

  Philip Morris International

  Dec 2020 - now

  Recycling & Repair Process Design,Commercial Programs & Trade In strategies definition, Swap Forecast & Financial Impacts, Reverse Flow Management & Budget Definition Commercial Initiatives & Trade In strategies definition, Swap Forecast & Financial Impacts, Reverse Flow Management & Budget Definition

  • Manager Product Care

    Jun 2024 - now

  • Product Care Supervisor

    Dec 2020 - Jun 2024