
Andrew Simpson
Party Host, Customer Service, Attractions, Trainer

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About me
Entertainment Manager at Disney Cruise Line
Education

University of Central Florida – Rosen College of Hospitality Management
2015 - 2018Bachelor's degree Hospitality Administration/Management 3.6Activities and Societies: Eta Sigma Delta
Experience

Lahey Family Fun Park
Jun 2012 - Aug 2016Party Host, Customer Service, Attractions, Trainer
Creative and Performing Arts Academy of NEPA
May 2016 - Aug 2016Day Camp Counselor* Serve as a mentor to 50 campers ages 4 to 17 in performing arts* Direct full musicals of 30 campers in only two weeks* Facilitate a safe drop off and pick up zone for campers

Walt Disney World
Sept 2016 - Jun 2019• Guide scripted and non-scripted tours for up to 30 guests through Walt Disney World• Plan a personalized itinerary for guests that fits their wants and needs• Present extensive knowledge and history of Walt Disney World to exemplify a premium tour • Create magical experiences for 900 guests meeting their favorite Disney characters• Use time management to ensure an efficient meet and greet experience for 900 guests per day• Provide a safe environment for guests and characters • Greet 150+ guests, provide assistance during check-in and check-out process with information about resort, parks, dining, Disney Magical Express and Disney Cruise Line• Foster premiere, personalized experiences by listening to guests and troubleshooting issues to provide excellent guest service recovery. • Maintain proper operation of LILO, Hotel Experience, HotSOS, My Disney Experience, DME TAG, Mobile Lobby Experience, and Disney Arrival • Portray a 1700s pirate to provide an extraordinary immersion experience for 100 guests seeking a pirate or mermaid life for the day. • Upsell guests by marketing options to enhance their overall experience. • Bring the Island of Tortuga to life by searching for new recruits for Captain Jack Sparrow’s Crew
V.I.P. Tour Guide
Mar 2019 - Jun 2019Character Attendant
Sept 2018 - Mar 2019Guest Service Agent
Dec 2017 - Sept 2018Pirate Master
Jan 2017 - Dec 2017Custodial
Sept 2016 - Jan 2017

University of Central Florida
Sept 2017 - Dec 2018Rosen College Ambassador• Market and promote UCF Rosen College degree programs and student experience to prospective students while providing an informative and entertaining campus tour. • Lead large group tours of 30 for middle and high school groups • Train new ambassadors that join the team by assisting with learning the tour script and supplemental information.

Disney Cruise Line
Jun 2019 - now*Perform at least 8 shows daily including game shows, deck parties, character dance parties, dinner shows, and scripted shows for children, families, and adults*Reopened the Disney Dream while carrying out all entertainment operations with new protocols to keep our guests safe* Listen to guest challenges and solve for yes to ensure our guests are given the best experience in entertainment *Train new entertainment hosts while providing leadership to others to excel in their role as an entertainment host Show less
Entertainment Manager
Mar 2024 - nowTA Entertainment Manager
Mar 2023 - Apr 2024Entertainment Host and Trainer
Jul 2021 - Apr 2024Youth Activities Entertainment Host
Jun 2019 - Jul 2021

POLK COUNTY SCHOOL DISTRICT
Aug 2020 - May 2021Elementary School Teacher*Reopen our Elementary School with covid safe guidelines to keep the children healthy *Teach 3 classes, of 20 children, Science and Foundations of Literacy to prepare children for FSA Testing*Design a safe and magical environment for my children to learn and to motivate each child to learn and want to come to school each day to achieve their goals
Licenses & Certifications

Hospitality and Tourism Management
Florida Atlantic UniversityApr 2020
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