Vijay Pandit

Experience

• 

  MDRA

  Jul 2000 - Oct 2000

  Research Engineer

  handling research projects for companies like Indian Oil,HP for upgrade of softwares

• 

  Ess Dee Nutek

  Oct 2000 - Jan 2002

  Technical Head

  Heading a Team of Technicians,in house development of Printing machines,handling Installations,Service and demo department.

• 

  Colorspan/Strategic digitals

  Jan 2002 - Apr 2004

  Technical Head

  1.Responsible for installations ,customer training ,service and demos for Colorspan Machines 2.Handling sales queries and helping finalizing deals for Colorspan large format printers

• 

  Sharp Digital

  Aug 2002 - Feb 2004

  Owner

  Giving service support to printers like Scitex,Vutek,Teckwin,Infinity,Skyjet,roland,epson,HP.A independent company.

• 

  Gandinnovations

  Apr 2004 - Jun 2010

  Senior Service and Support Engineer

  *Responsible for installations ,customer training ,service and demos in middle east and africa for Jeti Machines

• 

  Agfa Graphics

  Jul 2010 - Jan 2011

  Senior Engineer

  1.Responsible for installations ,customer training ,service and demos in middle east and africa for Jeti Machines 2.Responsible for Demos and assist sales for any technical query

• 

  Agfa Offset & Inkjet Solutions

  Jan 2011 - now

  In-charge of Global Service,Application,Nafta Demoroom and Quality Assurance Department.Design contributions towards specification of the service requirements for new machinesincluding FSE machine access, engine maintenance requirements, in-system diagnostics,remote diagnostics,documentation for field,SLA,spare parts management and installation.Product introduction responsibilities include developing and deploying SOSE training plans, training activities, maintain WW install base and service of in-house units.Applications and demo room responsibilities include validation of new products,demonstration and maintenance of demo room, IQ Matrix and work closely with R&D to develop new products. Manage and run consistency management of Jeti products,gathering field install and call rate datafrom the field, distilling it into key actions for design engineering and/or manufacturing, anddriving issues to closure to ensure low warranty and service costs for the company.Management member of Joint Health and Safety committee.Incharge of Field and Factory Quality by running consistency management, report vendor and factory scorecard to Management.Manage Democenter to support sales and marketing activities, benchmarks and product demonstrations. Show less Manage a team of Field Service Engineers,product specialists and controls Service Coordination for a territory maintaining more than 500 machines in more than 60 countries with the goal to meet set response time targets and regional operational goals, while maintaining a high level of customer satisfaction • Makes sure escalation flow is followed and right data from field is reported to right channels in service and R & D.Takes active part in promoting new products coordinating with sales team• Looks after customer satisfaction and promotes after Sales in region,work towards annual service targets and balances expenses with revenue. Show less

  • Director of Technical Services

    Jan 2023 - now

  • Global Service & Application Manager,Jeti

    Mar 2016 - Jan 2023

  • Service Manager

    Mar 2012 - Mar 2016

  • Team leader

    Jan 2011 - Apr 2012