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Shakeitha Lewis

Shakeitha Lewis

Customer Service Representative

Followers of Shakeitha Lewis217 followers
location of Shakeitha LewisLubbock, Texas, United States

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  • Timeline

  • About me

    Entrepreneur

  • Education

    • Vista College

      2011 - 2013
      Associate of Science (A.S.) Network and System Administration/Administrator

      Activities and Societies: Ambassador, Honors Society > Set up and manage a computer network.> Troubleshoot and repair network and non-network computers.> Design directory services infrastructure.> Provide technical support.> Network Administrator> Network Systems Administrator> Database Administrator> Network Administration Lead> Network Software Administrator> IT Tech Support

    • Penn Foster

      2010 - 2011
      Diploma Personal Trainer

      Muscles in MotionPosture, Balance, and Proper AlignmentUnderstanding the Heart and LungsCardio Respiratory FitnessPrinciples of Muscular Strength and EnduranceStrengthening the CoreStrengthening the Upper BodyStrengthening the Lower BodyFlexibility TrainingPreventing InjuryStress Management TechniquesPersonal Fitness ProgramsFitness Programs for the General PopulationPreparing for Special SituationsHealth Screening, Testing, and… Show more Muscles in MotionPosture, Balance, and Proper AlignmentUnderstanding the Heart and LungsCardio Respiratory FitnessPrinciples of Muscular Strength and EnduranceStrengthening the CoreStrengthening the Upper BodyStrengthening the Lower BodyFlexibility TrainingPreventing InjuryStress Management TechniquesPersonal Fitness ProgramsFitness Programs for the General PopulationPreparing for Special SituationsHealth Screening, Testing, and EvaluationLeadership SkillsLegal and Ethical IssuesPreparing for Ncsf Certification Exam; Clerical Office Technology Show less

    • Metro Technology Centers

      1991 - 1992
      Certificate of Completiom Medical Apprentice Technology

      Nursing Assistance Pulmonary ResuscitationAdmission Transfer dischargeTrained in the Hospitals and Nursing HomesDid observations on SurgeriesMedical Terminology Measurement pulse, respiration, blood pressureTechniques in assisting in ambulationReceived a Certificate of Completion of the Medical Apprentice TechnologyReceived my Certificate of certification as a Nurse Assistant from the Oklahoma State Department of Health

    • Metro Technology Centers

      1994 - 1995
      Certificate of Completion General Office Occupations and Clerical Services

      I study Computer LiteracyMicrosoft Windows10-key CalculatorTyping (60 wpm)Corporate communications/Employment trainingTelephone EtiquetteData EntryWordPerfect 5.1/6.0FacsimileLotus 1-2-3; Business EnglishFilingAlso received a Certificate of Completion of the Clerical Office Technology.

  • Experience

    • Convergy's

      Jan 1998 - Jan 2000
      Customer Service Representative

      Cross trained in Northeast and Western/Central Regions Taking inbound calls for AT&T Wireless Services.Assisting Customer's with billing issues.Technical Trouble Shooting of customer's wireless phones.Suggestive selling to customer's to upgrade their equipment when needed, processing the requests.

    • AT&T Mobility

      Jan 2000 - Feb 2011
      Customer Service Representative

      Taking inbound calls for Cingular Wireless/AT&T services.Assist customers with billing issuesTechnical Trouble Shooting of customer's wireless phones.Suggestive selling to customer's to upgrade their equipment when needed, processing the requests.Manager Relief representative to assist manager's with transitional Representative that are coming out of training.Assist with customer escalation when customer wants manager a step under manager. Customer Relations/ Retention TeamReceived acknowledgement of customer commendations Meet company requirements for ten years Show less

    • Elite Tek Services

      Oct 2012 - Jan 2014
      IT Field Technician

      > Did troubleshooting on network connectivity, desktop configuration, printers connectivity, and network access issues regarding permissions.> Provided technical support for problems with sound cards, video cards, network cards, modems, hard drives, hard disk controllers, and PCI bridges.> Changed mother board jumper settings.> Added hardware to computer systems such as: hard drives, video cards, sound cards, SCSI devices, printers and scanners.> Provided technical support to end-users in hardware/software proficiency.> Responsibilities included problem detection and solving, fixing and reinstalling software and hardware, and maintaining the company network..> Did troubleshooting, diagnosed, installed, upgraded, configured, and repaired computer systems and network system components..> Repaired and upgraded hardware and software for PC systems..> Logistics management ­ tracking inventory, clearing parts from client monitoring system by producing proof of shipped parts> Recording waybills in a shipping log and keeping shipping receipts > Traveled to client location in surrounding area of Lubbock, Texas; Amarillo, Midland, Odessa, Hobbs, Abilene> Meet client SLA> Subcontracted with global company Compucom Show less

    • Shakeitha Lewis Patterson

      Dec 2015 - now
      Entrepreneur

    • Social Video Designs

      Sept 2016 - now

      • CEO

        Sept 2016 - now

      • Owner

        Sept 2016 - now

    • Self-employed

      May 2022 - now

      • Travel Business Owner

        Nov 2023 - now

      • Life Insurance Agent

        May 2022 - now

  • Licenses & Certifications

    • Lexmark

    • Xerox - USDA Firmware

      Barrister Global Services Network, Inc.
      May 2024
      View certificate certificate

    • Xerox USDA B81xx Customer Training Guide

      Barrister Global Services Network, Inc.
      May 2024
      View certificate certificate

    • Xerox USDA C81xx Customer Training Guide

      Barrister Global Services Network, Inc.
      May 2024
      View certificate certificate

    • Xerox USDA Installation Guide

      Barrister Global Services Network, Inc.
      May 2024
      View certificate certificate

    • Dell Certified Systems Expert (DCSE)

      Dell
      Aug 2013

    • Accredited Integration Specialist - HP ProLiant ML/DL/SL Servers [2010] (AIS-MLDLSL10)

      Hewlett Packard Enterprise
      Sept 2013

    • Accredited Platform Specialist - HP Desktops, Workstations and Notebooks [2010] (APS-DWN10)

      Hewlett Packard Enterprise
      Sept 2013