Stefania Giordani

Experience

• 

  Krokants Industria Alimenticia Ltda

  Jul 1999 - Jan 2002

  Assistant Administrative

  Administrative works, invoice issues, bank statements, payment conferences of the customers,purchases of goods and raw materials, and telephone customer service. I started in thecompany to provide client retention, to be done post-sale, to improve the product and businessrelationships, for quality inspection and to monitor the conduct of the employees of the companywho were part of Logistics.

• 

  Ponto Do Turismo Agencia De Viagens

  Feb 2002 - Nov 2003

  Travel Agent

  Customer service in person and by telephone and e-mail. Representative of leisure andcorporate travel services for the sale of airline tickets (domestic and international organizations).Reservations of hotels and cars. Monitoring of groups (school children and senior citizens) ondomestic travel. I created a physical archive of magazines and promotional materials fromtravel, places, countries tours, most visited places and maps for customer inspiration.

• 

  CWT

  Nov 2002 - Nov 2010

  Travel Consultant

  Exclusive customer service by telephone and e-mails, for the issuance of national andinternational air tickets, hotel and car reservations, questions about routes, cities and prices.Assistance with visas with document conferencing and contact with visa dispatchers. Hiringservices for events (meeting room hire, snack time, transportation, lodging).***By providing exemplary service, I was promoted to work exclusively with VIP customers.

• 

  EY

  Nov 2010 - Aug 2011

  Administrative Assistant

  Postings of reports and proposals in the system. Control of employee scheduling in projects forcustomers. Administrative routines in general. I implemented the option of archiving electronicdocuments, as the company has many documents and proposals which needed greater ease ofaccess. This system has brought greater ease and also better organization of the company'sArchive.

• 

  Kem Distribuidora

  Aug 2011 - Dec 2013

  Administrative Assistant

  Assistance to the company's external sales person, such as price negotiation, quantities ofgoods and methods of paying customers. Negotiation and purchase with suppliers, inventorycontrol, weekly drafting of offers for customers. Coordination of monthly meetings with salesteam (exposing graphics and feedback on sales). Calculation of commissions for each salesperson. I helped the implementation of the sales system, making the sales via tablet orsmartphone of the external sales person thus facilitating the automatic generation of orders,ensuring product availability and generating the invoice.I also help create the website ofcompany. Show less

• 

  CWT

  Feb 2014 - Jun 2017

  Senior Travel Consultant

  Exclusive customer service by telephone and e-mails, for the issuance of national andinternational air tickets, hotel booking and car reservations, questions about routes, cities andprices. Assistance in the request of visas along with conference of documents and contact withdispatchers of visas. Hiring services for events (meeting room hire, snack time, transportation,and lodging).***In 2016, I helped the company maintain a global contract with a company which was verydissatisfied with customer service. The Operations Manager of Swiss Re Insurance requestedthat I be the exclusively contact and after a short time, I was able to provide customersatisfaction. He then renewed his global contract with the company for another 3 years. Show less

• 

  SAP Concur

  Mar 2019 - now

  I've been working at SAP Concur in the USD team as User Support Desk, since March 2019, my roles in my job are to help users of the tool have a great experience and understanding of the use of the tool.

  • Supervisor Operations Audit

    Sept 2022 - now

  • User Support Desk

    Mar 2019 - now