Grace Zhou

Experience

• 

  NEC Corporation

  Jul 2001 - Oct 2008

  -Successfully communicated with customers to understand and resolve issues -Designed solutions for corporate and university clients-Applied communication skills to prepare documents and make presentations -Conducted software demonstrations to show solutions-Successfully deployed software installation, testing and set-up for clients-Trained customers on using and trouble-shooting newly deployed systems-Effectively provided technical support via email, phone and in-person-Provided feedback and advice to R&D team for product improvement Show less

  • Technical Support Engineer

    Apr 2006 - Oct 2008

  • Software Engineer

    Jul 2001 - Apr 2006
• 

  Hewlett Packard Enterprise

  Oct 2008 - Jul 2017

  Technical Consultant for APAC Region

  -Responded to product, technical and customer-related issues-Prepared technical documents including competitive analysis and RFPs-Reviewed and validated solution reviews-Assisted internal/external business to reduce problem occurrences-Gathered information from the field and provided feedback to R&D team to improve product functionality-Developed a strong knowledge base for effective escalation management-As an ambassador, conducted presentations and internal technical training Show less