Alisha Miller

Experience

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  US Navy

  Apr 1992 - Apr 1998

  Electronic Warfare Technician

  • Monitoring electronic signatures to identify any threat to the ship and fleet while on deployment.

• 

  Washington Mutual Bank

  Sept 1998 - Mar 2000

  Telephone Banker

  • Customer support for Washington Mutual Bank, in both a call-center and bank teller setting

• 

  Secure Alert

  Jan 2005 - Jan 2006

  Monitoring Specialist

  • Monitoring individuals on parole via GPS tracking device.• Communicate with parole officers and law enforcement personnel, to ensure that the device is functioning within established parameters. • Answered incoming calls from clients in distress via a life-alert monitoring device• Dispatch emergency services if needed

• 

  Delta Airlines

  Jan 2006 - Feb 2007

  Reservations Agent

  • Selling domestic and international flights to travelers.• Upgrading travelers to higher class of service. • Communicating with travelers to facilitate travel outside of normal circumstances.

• 

  TeleDirect Communications

  Jul 2017 - Oct 2017

  Remote customer support

  • Answering incoming calls as an at home agent. • Providing support for customers, intake questions, and scheduling appointments.

• 

  Wave Broadband

  Nov 2017 - Feb 2019

  Customer Service Sales Representative

  • Taking ownership of calls and resolving all customer concerns, in a timely and professional manner, that is both beneficial to the customer and to the company goals. • Sales of cable, internet, phone and home security with proven results. Successfully de-escalate customer complaints and resolving the reason for their call. • Take care of the customer, first and always.

• 

  Europe Express

  Feb 2019 - Jan 2020

  Reservation Coordinator

  • Coordinating travel and alternate reservations for agents and clients.• Qualifying leads and converting to sales.• Audit reservations made in order to ensure bookings are correct and travelers safe.

• 

  Costco Travel

  Oct 2021 - now

  Air Operations Agent