Connor Shaw

Experience

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  Marriott International

  Mar 2009 - Mar 2011

  Front Office Supervisor
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  The Peery Hotel, an Ascend Hotel Collection Member

  Mar 2011 - Oct 2011

  Director Of Front Office
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  Goldman Sachs

  Oct 2011 - Aug 2021

  o Oversee the daily operations for five buildings in four cities for Goldman Sachs & Co.o Work with the client to ensure that goals and expectations are fully understood and incorporated into the environment o Maintain close communications with the client to ensure that the compass staff is meeting and exceeding expectations on an ongoing basiso Manage all client requested metrics, acuity and KPI auditso Ensure current policies, procedures and guidelines are being followed by associateso Conduct weekly staff and lead meetings focusing on enhanced communications, departmental effectiveness and customer satisfactiono Establish and maintain excellent working relationship with key internal departments o Respond and assist in any departmental guest services issues or complaintso Present quarterly business reviews to the client and key stakeholderso Develop processes and programs to improve overall knowledge and skillset of entire accounto Manage all developmental learning activities both in a structured learning environment and on the floor o Use performance management tools, including developmental plan to provide guidance and feedback to teamo Use engagement strategies to recognize, motivate and celebrate individuals delivering outstanding service Show less o Managed the day-to-day activity for three full-service Conference Centers for Goldman Sachs & Co.o Responsible for the opening of four Goldman Sachs offices in Salt Lake City, Draper, Dallas & Richardsono Produced weekly schedule for 34 team memberso Created weekly staffing, overtime and meeting volume reports o Responsible for creating Conference Center Playbook, Coordinator Training Guide & Reception Services Guideo Oversaw the execution 14,000 meetings/events annuallyo Managed $260,000 in external catering annuallyo Created and report on quarterly business findings to Hospitality Department Headso Developed and update forecasts of conference center’s occupancy & utilizationo Oversaw interviewing, hiring, on-boarding and training of all new associateso Coached direct reports on areas for growth and improvementso Ensured overall accuracy of event documentation o Directly managed all space escalations for Salt Lake City & Dallas Conference Centers Show less o Supported to manage/coordinate events as necessary o Provided day-to-day leadership and guidance to all teams in order to maximize support and flow of conference centero Produced weekly schedule for 24 team memberso Conducted daily meeting with team to review all meetings and events within 24 hourso Conducted weekly produced events meetings to review all high profile events in the coming weeko Monitored the accuracy of catering in reservation system and other related charges/invoiceso Assisted clients/vendor partners with food and beverage related questions or concernso Responsible for coordinating and on-boarding of new/special event vendors as necessaryo Responsible for accuracy in opening and closing reports sent to our client dailyo Worked with department leads to ensure all SOP’s, Platinum Service and other operational standards were meto Established and maintained excellent working relationships with key administrators and co-vendorso Responsible for inspecting and reporting all facilities related issueso Acted as a point of escalation for call outs, questions and issues with regards to staff and eventso Oversaw interviewing, hiring, on-boarding and training of all new associates Show less o Supervised the strategic reservation of space within the Reservation System for 96 Conference Centers across the globeo Managed critical/high level projects from inception through follow-up and closureo Coordinated and managed daily workflow for departmento Communicated difficult/sensitive information to clientso Researched problems and exercised considerable discretion and independenceo Produced weekly schedule for 18 team memberso Trained employees on new reservations system across the globe to increase productivityo Oversee interviewing, hiring, on-boarding and training of all new associateso Perform administrative responsibilities Show less

  • General Manager - Rapport @ Goldman Sachs

    Dec 2018 - Aug 2021

  • Director Of Conference Services - Rapport @ Goldman Sachs

    Nov 2017 - Dec 2018

  • Conference Center Manager - Flik International @ Goldman Sachs

    Jun 2014 - Nov 2017

  • Central Reservations Supervisor - Flik International @ Goldman Sachs

    Oct 2011 - Jun 2014
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  R1 RCM

  Aug 2021 - Jun 2022

  Executive Assistant To Chief Financial Officer

  o Manage, plan, and organize daily calendar activities for Executives and finance team memberso Coordinate travel arrangements and support ad hoc requestso Oversee internal and client related events from beginning stages through execution o Oversee communication between the Executives and internal and external office engagementso Provide day-to-day support to the Executive teamo Manage day-to-day correspondence internally and externally, including responding to all local and international mailo Assist in technical matters and courier correspondenceo Arrange for meetings and conferences, including preparing agendas, minutes and making the necessary business travel arrangementso Manage membership dues to various organizations, subscriptions, distributions, and circulation listso Prepare, update, and distribute itineraries, letters, memos, and meeting minutes and continually keep records for future events and meetingso Serve as a liaison with department managers to ensure a manageable flow of work and communicationo Prepare organizational hierarchy charts for the overall finance teamo Prepare onboarding schedules and events for new hires joining the finance team Show less

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  Goldman Sachs

  Jun 2022 - now

  Resident District Manager - Rapport @ Goldman Sachs