Isis Youssef

Experience

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  Pyramisa Hotel & Casino Cairo

  Nov 2003 - Apr 2005

  Executive Secretary - PA General Manager

  -Taking minutes of weekly meetings and consequent follow up of decisions and recommendations. -Performing general administration and usual office routine. -Compiling and typing weekly & monthly progress reports. -Looking into guest complaints, sending apologizing letters then report the feed back to the General Manager.-Following up with other departments on current works and unfinished job, and then reporting back with status of pending subjects to the General Manager. -Maintaining an organized and systematic filing system and an easy retrieval system. Show less

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  IHG Hotels & Resorts

  Mar 2006 - Sept 2008

  Sales Executive

  -Maintains a sales call pattern within the designated areas of responsibility averaging 25 calls per week.-Establishes and maintains histories on every account within the marketing area.-Provides and produces sales leads for other IHG Hotels.-Attends daily departmental sales briefing.-Provides market feedback and shares with the Sales Team -Monitors own accounts and monthly productivities and reports back to Director of Sales on any variances.-Maintains high profile within the local community and local accounts-Submits weekly sales calls plan and weekly entertainment list to the Director of Sales.-Attends all functions related to the accounts handled. -Submits a weekly sales activity report to the Director of Sales and update him with the market feedback. -Sells and promotes Hotel and its facilities at every opportunity. Show less

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  Grand Hyatt

  Oct 2008 - Dec 2011

  Sales Manager

  Pre-opening Team

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  Grand Hyatt Doha Hotel & Villas

  Jan 2012 - Jul 2014

  -Handling leisure segment and corporate accounts.-Handling 91 Residences between Long term and short term lease.-Maintains a sales call pattern within the designated areas of responsibility averaging 25 calls per week.-Establishes and maintains histories on every account within the marketing area. -To develop in conjunction with the Associate Director of Sales a structured, timely, achievable personal business plan. -To support staff needs in other Divisions based on the hotel priorities and anticipated business levels. -To maintain complete and supported records of all sales agreements, contract and quotes for the hotel as per Hyatt International Policies & Procedures.-To have a good understanding of contribution margins for each product results and work with respective heads of departments to maximize Operating results.-To achieve targets in terms of number of new active Accounts, Room Nights, Banquet Covers and Revenue as set by the EAM Marketing.-To submit monthly entertainment schedule to the Associate Director of Sales for approval.-To ensure that an efficient and accurate filing system, both manual as well as electronically is maintained at all times.-To ensure that up to Net Delphi Enterprise records of all corporate and group accounts.-To attend weekly Sales & Marketing Meeting.-To ensure that all meetings are well planned, efficient and results oriented. -To keep and to safeguard all contracts and financial documents. Show less

  • Director Of Sales

    Jul 2013 - Jul 2014

  • Associate Director of Sales

    Jan 2012 - Dec 2013
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  InterContinental Hotels & Resorts

  Aug 2014 - Dec 2016

  Director of Sales

  •Manages all sales activities and events including direct sales, sales solicitation, sales administration, public relations and management of the sale team.•Produces the Annual Revenue Plan in conjunction with Executive Committee, Sales and Marketing Budgets and forecasts •Produces, implements and monitors action plans to ensure Revenue Plan objectives are achieved•Analyses current and potential markets/trends, coordinates all activities to maintain and increase revenue through added business volume and increased rate•Creates and implements special programmes to achieve greater productivity through:o Increasing average rateo Increasing occupancyo Increasing business volume during difficult periodso Increasing local food and beverage banqueting sales•Manages key accounts•Oversees the selling and servicing of group business•Provides direction on and conducts market research•Monitors competitor activities•Maintains close liaison with Regional/ Corporate Sales teams and those of other IHG hotels to ensure the hotel receives proper corporate consideration, direction and support •Coordinates sales and promotes business for other InterContinental Hotels within the region. Interacts with worldwide regional sales offices with particular attention to local office•Plans and executes sales trips to major market areas•Attends major travel functions to promote sales for the hotel•Directs all sales activities for Sales Managers to ensure they meet the goals of the Revenue Plan•Conducts weekly reviews of sales personnel activity to ensure targets and sales objectives are being met•Produces monthly Sales reports and forecasts•Meets with guests from major producers/organizers of big events to ensure customer satisfaction•Organizes and attends major sales/PR related functions within the hotel•Works with Human Resources on manpower planning and management needs•Works with Director of Finance in the preparation and management of the Department’s budget Show less

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  Pacifica Host Hotels

  Sept 2017 - Dec 2020

  Cluster Director of Sales and Marketing

  Holiday Inn Long Beach Downtown & Holiday Inn Resort Catalina

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  Hyatt Regency Newport Beach

  Apr 2022 - Apr 2023

  Sales Director

  Director of Group Sales Hyatt Regency Newport Beach

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  The Biltmore Los Angeles

  Jan 2024 - now

  Director of Business Development

  Specializing in Corporate Group Sales and Events!In my role at the Biltmore Los Angeles Hotel, I’m dedicated to catering to the unique needs of corporate clients, ensuring seamless planning and execution of their events. From conferences to executive retreats, I’m committed to delivering exceptional experiences that leave a lasting impression.Join me on this exciting journey as we elevate hospitality to new heights at the Biltmore Los Angeles Hotel! Connect with me to explore how we can tailor our services to meet your corporate event needs. 🤝 #BiltmoreLA #CorporateEvents #SalesTeam #HospitalityExcellence Show less