Eric Firstenberger

Experience

• 

  Purdue University

  Aug 2018 - May 2022

  • Fostered the community development of 150 undergraduates, ranging from freshmen to seniors• Counseled and advised residents on academic questions and personal concerns• Facilitated roommate agreements and mediated conflicts amongst residents • Performed rounds of the building to identify potential safety hazards, performed maintenance checks on equipment, and enforced residential safety and well-being policies• Designed and implemented educational programming on campus life, sex education, academic resources, personal goal-setting, personal relationships, conflict management, and transportation• Held community meetings to discuss residential policies and plan upcoming hall and floor events • Wrote recommendations and participated in evaluations of prospective Resident Assistants• Chief author of the winning nomination essay for the Hall of the Year award (April ’20)• Hosted an interactive winter training session for current Resident Assistants (January ‘21)• Gave keynote speeches to other Resident Assistants across campus (January & April ’22) Show less

  • Resident Assistant

    Aug 2019 - May 2022

  • Data Mine Learning Community Participant

    Aug 2018 - May 2020
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  Purdue Student Government

  Apr 2020 - May 2022

  Court Justice

  Chief Justice of the Purdue Student Supreme Court: June '21 - May '22• Oversaw the workings of the Purdue Student Supreme Court (PSSC), which is the final appellate body for campus Traffic Citations (~75 per semester) and election disputes within PSG• Made judicial rulings in accordance with the combined interests of students and the University• Addressed the legislative and executive bodies of student government with updates from Court• Utilized strategic communication in conversations with Court members and attendees of trials• Swore in 9 Justices, 10 Clerks, and 20 Senators to their duties in accordance with the Constitution of PSG• Evaluated and selected prospective candidates for Clerk, Associate Justice, and executive positions within the Court using self-authored written applications and virtual interviews• Coordinated Know Your Rights Week, a semi-annual program designed to educate students about laws commonly enforced on college campuses and resources that are available to students• Created tutorials to complete weekly organizational tasks relating to obtaining, scheduling, and planning each week of cases, and delegated these tasks to members of the Court.Associate Justice of the Purdue Student Supreme Court: March '21 - May '21• Referred to parking regulations and circumstantial evidence in deciding parking ticket appeals• Oversaw the Purdue Student Government election process• Fielded concerns from current government members and position candidates• Undertook training and assessment of the Consitution of the Purdue Student GovernmentClerk of the Purdue Student Supreme Court: April '20 - February '21• Recorded notes and observations during court hearings over student parking tickets• Assisted in organizing and participating in Know Your Rights week on campus• Attended court official meetings Show less

• 

  1st Source Bank

  May 2021 - Jan 2022

  • Initiated and performed financial bank transactions for clients, such as deposits, withdrawals, loan payments, and currency exchanges• Assisted customers in troubleshooting a wide range of account issues, including checkbook balancing and contacting customers who had fraud alerts posted to their account• Recommended products to customers in accordance with their financial needs and goals, including checking accounts, loans, and insurance policies• Reported to a multitude of branches around the community as determined by staffing needs • Informed and encouraged local students to take advantage of the features available with creating a checking account through 1st Source using handwritten card messages Show less • Placed around 100 daily calls towards delinquent consumer loan account holders of the Bank• Alerted customers of Bank policies and procedures with regards to delinquent loan accounts• Authored and addressed letters and notices with account holders using Microsoft Word• Recommended and decided upon the providing of certain services for customers, such as extension agreements and refinance referrals, given that they met certain qualifications• Conferred with colleagues regarding the execution of Bank policies among our account holders• Prepared legal action forms against account holders who maintained a long-standing deficiency• With manager approval, independently compiled a list of delinquent account holders who also possess deposit accounts with the Bank, and optimized this list to produce projected deposit dates for their accounts as a reference tool for present and future use using Microsoft Excel• Completed educational training modules regarding the Bank policies and procedures Show less

  • Client Services Representative

    Jun 2018 - Jan 2022

  • Collections Intern

    May 2021 - Jul 2021
• 

  1st Source Bank

  Jun 2022 - Jul 2024

  • Oversaw a team of 3 tellers in a small full-service banking center with ~200 daily transactions• Ordered cash shipments based on cash flow needs throughout the branch• Approved cash withdrawals of $1,500 or greater• Approved Treasurers Checks and high-volume Wire Transfers• Reported sales commitments and their associated results to upper-level management• Optimized call lists using Excel and delegated sales tasks to team members• Coached colleagues in meeting client service expectations and utilizing sales techniques• Managed time off requests and approved payroll compensations and adjustments• Attended leadership and management programs as offered by the Bank Show less • Monitored a debit card portfolio of over 100,000 consumer and business clients • Processed daily debit alerts for clients that have engaged in high-risk transactions• Designed and submitted reports to senior management on department incomes and expenses, card vendor agreements, ATM transactions, and electronic transactions on a monthly basis• Responded to fraud incidents by using SQL and Excel to identify and reissue compromised cards• Analyzed a credit card portfolio of 10,000 clients to compare offers between program vendors• Created a Digital Wallet engagement report containing historical data and futuristic projections • Prepared bank-wide PowerPoint presentations for Digital Wallet provisioning and transacting• Prepared bank-wide presentations for Mobile App and Digital Card Issuance functionality• Redesigned internal webpages with updated card service procedures for client-facing colleagues• Designed a contest between branches to become familiar with new technology within the company’s Mobile App as a means of enhancing user experience• Broke down interchange income streams via transacting frequency, age, and merchant category• Allocated interchange income and fee expenses using SQL, Excel, and PDF reports• Processed card vendor fees, refunds, and invoices using BTE forms• Provided maintenance to customer accounts, including restricting cards, notating customer accounts, and creating debit alerts for clients• Answered service calls from branches on an as-needed basis Show less

  • Assistant Banking Center Manager

    Jul 2023 - Jul 2024

  • Consumer Transaction Analyst

    Jun 2022 - Jun 2023
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  Baugo Community Schools

  Aug 2024 - now

  Mathematics Teacher

  Algebra 1