Valeriy Mizin

Experience

• 

  Transcom

  Aug 2015 - Jun 2016

  Customer Services Agent

  Customer Support - Western Union

• 

  EVRY Latvia

  Nov 2016 - May 2019

  Computer system administrator
• 

  Tietoevry

  May 2019 - now

  • Collaborating with customers to seamlessly integrate their systems into our company's internal systems.• Facilitating effective communication between developers and customers, ensuring that the development team receives all necessary information for efficient development.• Maintaining documentation in Confluence, including documenting new customers, features, editing existing documentation, and establishing new routines.• Conducting thorough testing of new features, creating comprehensive test plans, and sharing test results with the team.• Reviewing new customer setups and providing valuable feedback to determine if they are ready for production.• Resolving incident cases promptly to minimize downtime and ensure customer satisfaction.• Utilizing Jira to efficiently create cases and closely monitoring the Jira board for new customer requests.• Establishing and implementing new routines for the team to enhance productivity and efficiency.• Sharing knowledge and conducting workshops for 1st and 2nd line support, fostering a collaborative learning environment among colleagues.• Driving automation initiatives to streamline and automate manual processes, thereby improving efficiency and effectiveness.• Mentoring and providing guidance to new colleagues, supporting them in finding optimal solutions and resolving system issues.• Assuming project management responsibilities, including leading migration processes to new platforms.• Primarily specializing in Quadient products such as Inspire Designer, Inspire Scaler, and Inspire Interactive.• Utilizing Cygwin to extract information from logs or automate processes using Bash scripting.• Proficiently utilizing SQL queries to retrieve, delete, or rerun files and extract relevant information from various systems. Show less

  • Software Architect

    May 2024 - now

  • Solution Consultant

    Aug 2021 - May 2024

  • Customer Implementation Specialist

    May 2019 - Jul 2021