Savvy D'Amico

Experience

• 

  Softchoice

  Sept 2014 - Apr 2016

  Inside Sales Account Manager

  • Increased account revenue by 40% in 7 months.• Partnered with internal field account executives and vendors, including Dell, Microsoft, Cisco, and VMware. • Initiated collaborative processes with Gates Foundation to ensure successful implementation of software for their global project.

• 

  Amazon

  Apr 2016 - now

  • Define, deliver, and lead a global program for 37K field and technical sellers across 55 countries with AWS messaging content and knowledge to drive sales.• Manage a 5-member team and develop and lead 2 additional programs.• Align 100+ content assets in 5+ languages, working with 30+ teams across 13 VP organizations.• Create FAQ sections with a strong communication strategy, decreasing ticket submissions for LMS by 12%.• Contributed to creating a user feedback collection mechanism; scaled for migration in 2024 Q4.• Co-designed adoption dashboard with metrics and criteria for grading sales motions.• Launched Generation AI training in 2024 Q1, generating 3.1K new opportunities (+132%) valued at $393M ARR (+129%) with an additional 1K seller generating new top-of-funnel opportunities (+70%). • Served as executive board member for Women@Amazon Global Business Transformation Chapter. Show less • Drove sales enablement strategy and execution for Worldwide Field Engineering (WWFE) org.• Owned LevelUp sales enablement program, defining scope, objectives, and program execution.• Oversaw delivery of sales training programs on AI/ ML, Data, Infrastructure, and Modern Applications for 178.5K field sellers.• Achieved an average of 94% of field completing each LevelUp with 167K total completions and generated 3.6K new opportunities valued at $161M ARR.• Achieved an average of 9.2 in NPS compared to 7.92 (org) and overall CSAT of 4.4.• Implemented a real-time project tracker for 8+ stages of LevelUp development, reducing missed deadlines by 25%, increasing transparency, and standardizing program quality and consistency.• Improved UAT processes, reducing UAT feedback by 177% and post-launch revisions by 111%.• Tracked metrics, such as completion %, CSAT, NPS, opportunity $ value, and # of sellers. Show less • Owned management, execution, and launch of 6 programs, 1) New Hire Training and Onboarding, 2) Costa Rica Training, 3) OBAM, 4) New Hire Certification, 5) Train-the-Trainer Facilitator Bench, and 6) Sales Excellence Program.• Created L&D facilitator bench program to source and train qualified facilitator candidates.• Developed a Train the Trainer program, including a 3-day instructor-led training course. • Established a sales excellence committee, scorecards, and a process for delivering training.• Designed and implemented first official new hire onboarding program in 2017; decreased new hire ramp from 3 to 2.1 months from 2020 to 2021 and increased new hire OPS attainment by $2M.• Facilitated and trained 500 US and Costa Rica new hires, achieving ~95.4% in learner satisfaction.• Delivered Outcome Based Account Management to all mid-market sales reps (150) as first continual training program to tenured reps, resulting in an average learner satisfaction rate of 93.7%.• Launched first official training program for new hires in 2021 with 84% passing on first attempt.• Monitored metrics related to new hire participation, assessment scores, CSAT, and ramp time to meeting ramp performance. Show less • Recognized as a top performer in 2016.• Finished in Top 2 SMB account reps for incremental OPS with $6.77M.• Exceeded annual user goal with 2,886 users vs. goal of 2,272 (+27%) and annual OPS goal with $25.9M vs. goal of $17.2M (+51%).• Mentored 3 new hires on discovery techniques, Salesforce, CSC, and Amazon Business accounts.• Designated product trainer for all new hires and created content.• Conducted a 3P/AB pilot to bridge communication gap, share leads between teams, and train AB sales reps on how to relate marketplace to specific industries and purchasing categories. Show less

  • Principal Program Manager | AWS

    Oct 2023 - now

  • Senior Sales Enablement Program Manager | AWS

    Oct 2021 - Oct 2023

  • Learning Program Manager III | Amazon Business

    Apr 2020 - Oct 2021

  • Learning Program Manager II | Amazon Business

    Apr 2018 - Apr 2020

  • Learning Program Manager | Amazon Business

    Jul 2017 - Apr 2018

  • SMB Account Manager | Amazon Business

    Apr 2016 - Jul 2017