Ronald Van Den Bos

Experience

• 

  Transcom

  Jun 2000 - Oct 2001

  Assistant Manager Customer Service

  Responsible for coaching, training and supporting the Tele2 customer care team, 10 / 20 FTE.

• 

  Spaar Select

  Oct 2001 - Mar 2003

  Callcenter Manager

  Responsible for sales and operations of the outbound callcenter. Recruitment, training, coaching and managing 10 / 30 employees.

• 

  T-Mobile

  Mar 2003 - Dec 2004

  Supervisor Customer Service

  Responsible for training, coaching and developing my team of 15 / 30 FTE at the customer service, realising SLA's, peoplemanagement, coaching, training, customer satisfaction projects.

• 

  LaSer Nederland B.V.

  Jan 2005 - May 2006

  Manager Direct Sales

  Responsible for the sales and operations of the inbound & outbound contact center, recruitment, training, coaching and developing the salesteam. Span of control 15 / 30 FTE.

• 

  Regus

  Sept 2006 - Jun 2014

  Head of operations regarding 8 Regus locations in the South of the Netherlands. Coaching, training and advising local General Managers on sales, customer retention, peoplemanagement, P&L, finance, facility management, customer satisfaction, realising SLA's, internal audits. KPI based. Head of sales and operations regarding the Regus locations in Breda. Coaching, training and advising local managers on sales, customer retention, peoplemanagement, P&L, finance, facility management, customer satisfaction, realising SLA's, internal audits. KPI based. Operationally responsible for several locations in the south of the Netherlands. (Eindhoven, Den Bosch and 2 locations in Maastricht. Coaching, training and advising local teams regarding sales, customer retention, peoplemanagement, P&L, finance, facility management, customer satisfaction, realising SLA's, internal audits. KPI based. Fully responsible for all operational matters with regards to running the Regus location in Eindhoven. Coaching, training and advising local team customer retention, P&L, finance, facility management, customer satisfaction, realising SLA's, internal audits. KPI based.

  • General Manager / Coaching Center Manager

    Jan 2012 - Jun 2014

  • Team Leader Breda

    Jan 2011 - Dec 2011

  • Area Manager

    Sept 2009 - Jan 2011

  • Operations Manager

    Sept 2006 - Aug 2009
• 

  Yacht

  Sept 2014 - Oct 2015

  Business Manager

  Operational management, HR, new business, retention for professionals at Philips and ASML.

• 

  Telfort Zakelijk

  Oct 2015 - Jul 2019

  Manager Operations

  Internal: Manage and optimise operational and technical teams, develope and realise internal career opportunities, proces improvement (lean / agile), people management, HR responsibilities (recruitment, retention, performance management).External: Optimise the cooperation with the national business partner channel (NPS), proces improvement, complaint handling.

• 

  Coöperatie VGZ

  Sept 2019 - Dec 2021

  Manager Uitbestedingspartners VGZ
• 

  Heras

  Dec 2021 - now

  • Manager Service Nederland

    Jan 2023 - now

  • Manager Operations

    Dec 2021 - Jan 2023