Jackie Diaz

Experience

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  Pier 1

  Jul 2016 - Oct 2018

  Salesperson

  Unloading trucks, reorganizing different bays around the store, making sure everything is facing the same way and in the same direction, assembling things like lamps, and those of a cashier as well

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  LUSH

  Aug 2018 - Aug 2019

  Sales Ambassador

  ● Provided exceptional customer service, boosting personal sales contributions, and fostering positive interactions while promoting brand values and ethical practices.● Continuously enhanced product knowledge to provide well-informed recommendations and utilized available resources for improving sales techniques.

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  Korbel Champagne Cellars

  Jun 2021 - Aug 2021

  Server, Tasting Host, Greeter and Busser

  ● Cross-trained in various roles with a focus on serving and hosting to support staff wherever needed resulting in a 50% increase in overall team flexibility and efficiency within the first week by quickly adapting to different roles and responsibilities.● Managed seating, assisted with setup, monitored server assignments, delivered historical information on featured champagne in champagne flights, shared Korbel history and local knowledge, and offered personalized recommendations for visitors. Show less

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  LEGEND COASTAL

  Jul 2022 - Dec 2024

  Assistant Manager, Social Media Manager

  ● Became proficient in Shopify POS and Admin to assist with e-commerce resulting in 30% increase in order processing efficiency and reduced customer support response time.● Responsible for overseeing monthly scheduling, logistics including package handling, inventory retrieval, freight unloading, cash handling, and maintaining inventory records to ensure efficient operations.● Provided exceptional customer service, specializing in Patagonia and Vuori product recommendations.● Stepped in as social media manager and accomplished a 500-follower increase on Instagram in 3 months, as measured by followercount, by implementing effective social media strategies. Show less

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  HALL Family Wines

  Oct 2024 - now

  Wine Educator

  ● Oversee and handle customer data both internally and in Salesforce, ensuring it is accurate and complete.● Showcase new products and wines to guests, customizing the tasting experience and utilizing WISE sales techniques, WSETobtained knowledge, along with both technical and non-technical communication skills.● Work with other in-house teams to support daily operations and improve the overall guest experience.