Jackie Diaz

Jackie Diaz

Salesperson

Followers of Jackie Diaz10 followers
location of Jackie DiazSanta Rosa, California, United States

Connect with Jackie Diaz to Send Message

Connect

Connect with Jackie Diaz to Send Message

Connect
  • Timeline

  • About me

    Wine Educator at HALL Wines | WSET Certified | B.A. in Music & Drama | Passionate About Crafting Exceptional Customer Experiences

  • Education

    • Santa Rosa Junior College

      2019 -
      Associate of Arts - AA Music
    • University of California, Irvine Claire Trevor School of the Arts

      -
      Bachelor of Arts - BA Vocal Music, Drama
  • Experience

    • Pier 1

      Jul 2016 - Oct 2018
      Salesperson

      Unloading trucks, reorganizing different bays around the store, making sure everything is facing the same way and in the same direction, assembling things like lamps, and those of a cashier as well

    • LUSH

      Aug 2018 - Aug 2019
      Sales Ambassador

      ● Provided exceptional customer service, boosting personal sales contributions, and fostering positive interactions while promoting brand values and ethical practices.● Continuously enhanced product knowledge to provide well-informed recommendations and utilized available resources for improving sales techniques.

    • Korbel Champagne Cellars

      Jun 2021 - Aug 2021
      Server, Tasting Host, Greeter and Busser

      ● Cross-trained in various roles with a focus on serving and hosting to support staff wherever needed resulting in a 50% increase in overall team flexibility and efficiency within the first week by quickly adapting to different roles and responsibilities.● Managed seating, assisted with setup, monitored server assignments, delivered historical information on featured champagne in champagne flights, shared Korbel history and local knowledge, and offered personalized recommendations for visitors. Show less

    • LEGEND COASTAL

      Jul 2022 - Dec 2024
      Assistant Manager, Social Media Manager

      ● Became proficient in Shopify POS and Admin to assist with e-commerce resulting in 30% increase in order processing efficiency and reduced customer support response time.● Responsible for overseeing monthly scheduling, logistics including package handling, inventory retrieval, freight unloading, cash handling, and maintaining inventory records to ensure efficient operations.● Provided exceptional customer service, specializing in Patagonia and Vuori product recommendations.● Stepped in as social media manager and accomplished a 500-follower increase on Instagram in 3 months, as measured by followercount, by implementing effective social media strategies. Show less

    • HALL Family Wines

      Oct 2024 - now
      Wine Educator

      ● Oversee and handle customer data both internally and in Salesforce, ensuring it is accurate and complete.● Showcase new products and wines to guests, customizing the tasting experience and utilizing WISE sales techniques, WSETobtained knowledge, along with both technical and non-technical communication skills.● Work with other in-house teams to support daily operations and improve the overall guest experience.

  • Licenses & Certifications

    • Tasting Room Professional Certification

      Wine Industry Sales Education
      Mar 2024
    • Alcohol Server Training

      California RBS Alcohol Service Training
      Oct 2023
    • SQL: Querying and Managing Data

      Khan Academy
    • WSET Level 1

      Wine & Spirit Education Trust
      Feb 2024
    • Data Analytics Certificate

      Break Into Tech
    • WSET Level 2

      Wine & Spirit Education Trust
      May 2024
    • Napa Valley Rocks

      Napa Valley Vintners
      Nov 2023
    • Tableau Creator

      Tableau