Syed Hyder

Experience

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  International system technology

  Sept 2004 - Oct 2006

  SQA Engineer

  Responsible for Technical Documentation along with writing & executing test cases. Performed several testing methods like regression, functional, Stress and load.

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  United Bank Limited

  Oct 2006 - Aug 2007

  SQA Manager

  For the first time quality & testing methodologies were implemented in an in-house Core Banking system named UniBank. Implement Quality Centre across different IT departments. Performed several testing methods like regression, functional, Stress and load.

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  Gulf Computers, LLC

  Sept 2007 - Mar 2008

  Software Specialist

  Applied technical writing skills to create technical documents like BRD, FSD, UML diagrams etc. along with development & maintaining the operational & end user manuals of in-house developed OSS applications. All documents were managed & version controlled in live link.

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  Etisalat

  Apr 2008 - Aug 2018

  I partnered with external teams and vendors to identify and develop business requirements, gap analyses, and functional designs to establish and verify high-level technical impacts of northbound interfaces on OSS components and to define scope of operations support systems (OSS) integration for major UAE telecom provider. I implemented network management and organized workflows based on holistic understanding of enterprise fixed network. I facilitated the development of new business processes as the OSS single point of contact (SPOC) interfacing with core engineering and business support system (BSS) teams. Key Contributions: Collaborated in creation of corporate Network Resource Management System supporting maintenance of enterprise network inventory to optimize infrastructure utilization and resource management and provide central warehouse for complex corporate telecom inventory of 2G, 3G, SDH, DWDM, IPTV, L2/L3, TDM, xDSL, and FTTH networks. Led integration and implementation of provisioning system with BSS for business-to-business and retail customers. Slashed response and completion times for processing customer orders with deployment of end-to-end business services automation solution. Conducted assessment of in-house-developed system prior to integration into provisioning system. Show less In this role, I created quality assurance (QA) strategies and led the execution of multiple testing methods in diverse environments through leadership of the offshore testing team. I interfaced with internal departments to coordinate system integration testing (SIT) and user acceptance testing (UAT) environments and facilitate testing. Key Contributions: Implemented Rational Team Concert (RTC) as single source of Project Document Repository for collaboration across project team and IBM Requirement Traceability Matrix (RTM) for transparency. Eliminated gaps and issues between OSS and integrating systems during QA and UAT through review of test strategies and cases and by orchestrating SIT environment. Show less

  • Solutions Architect

    Jan 2012 - Aug 2018

  • Business Specialist

    Apr 2008 - Dec 2011
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  TELUS

  May 2019 - Jul 2021

  Senior Business Analyst

  Partners with Business and vendors to identify and develop business requirements, gap analysis, and functional designs for several projects within TSBT and CPO teams. Performers requirements management of end-to-end business processes for the creation, integration & implementation of complex multi system telecom procurement, sales, fulfillment & billing process.Manages Project Scope, project dependencies and project issues by maintaining strong relationship with stake holders and follow up with the required teams to execute SIT & UAT in order to get project completion sign-off by the business users. Work on Robotic Process Automation (RPA) initiative to identify and digitize the mundane, high volume and low value tasks. Assessed the changes in the current business processes due to the impact of Automation by developing Process Definition Document (PDD). Cultivated effective relationships with key stakeholders by leading requirement workshops & JAD sessions followed by UML Diagrams like Use case, Activity, Sequence diagrams to elaborate system requirements. Show less

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  Telecom

  Aug 2021 - now

  Technical Lead