Cyril Rosin

Cyril Rosin

BDM

Followers of Cyril Rosin169 followers
location of Cyril RosinTamil Nadu, India

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  • Timeline

  • About me

    Senior Catalog Lead

  • Education

    • CARE school of engineering

      2011 - 2015
      Bachelor of Engineering (B.E.) Mechanical Engineering

      Activities and Societies: MESA- Mechanical Engineering Students Association. *Represented as Treasurer and managed a lot of critical occasions both in financial managements and also in public relations. *Conducted lot of special events, One such is "Ignition" One of the best Tech Festivals in Tirichirappalli Arena, where more than 600 student and research scholars in and around the city and state would come and participate. *Served as President of Music club and organised and participated many Inter and Intra college cultural fest in and out of the city.*Served as the Treasurer of Students’ Association at college.*Pursued many recognition of excellence in both Technical and Extra curricular activities.

  • Experience

    • Social Giants

      Jun 2015 - Sept 2016
      BDM

      • Handled marketing and other business development prospects for our clients. • Client industries that we worked for include educational services, hotels, local start-ups, etc.• Served as Public Relations representative and handled seminars, presentations, sales meetings, administering social media pages, organizing events, handling client calls, etc.• Provided internal and external organizational analysis on employee performances, operations, sales.

    • Amazon

      Mar 2017 - Jul 2020
      Catalog Associate

      Defect Reduction| Quality Management | Shipping & FC Management| Catalogue Product Content DescriptionCatalogue AssociateDates Employed March 2017 – 2020*Handle day-to-day volumes of assigned tasks and ensure the given SLAs are met as per quality standards.*Adapted to Amazon’s retail systems platform for supporting vendors and buyers in enhancing the online retail catalog.*Evaluate Compliance adherence by reviewing reports on procedural and policy violations.*Written and updated SOP’s on multiple teams across different market places.*Educate and onboard vendors on the different compliance policies and regulations and ensure quality checks.*Interacting and coordinating with vendors/buyers to accurately reflect the product details and ensure Service Delivery Agreements are regularly met.*Developed strong business communication skills interacting with internal and external stakeholders.*Performed “Root Cause Analysis” for recurring problems and suggested automation solutions and prepared SOPs for the same.*Implemented process improvements ideas to enhance process efficiency, quality and customer experience Show less

    • AMAZON DEVELOPMENT CENTRE (INDIA) PRIVATE LIMITED

      Aug 2020 - now
      Senior Catalog Lead

      *Analyze process gaps and drive adoption of technology solution projects for process improvement to achieve optimal operational and business goals.*Ensure continuous improvement of monitoring systems through automation projects thereby eliminating defects and improving customer experience and pricing impact.*Build and maintain strong vendor relationships supporting escalations with prompt resolutions.*Built multiple road maps for enhancing automation penetration along with the day to day volumes received from vendor partners and ensure the given SLAs are met with 100% Quality.*Led the team to overachieve consistently over a year by Performing internal Quality audits and one on one meetings with the fresh associates.*Worked on Cross market(EU,AU,US) projects and handled internal and external Global stakeholders. *Upgraded existing systems, improving overall automation penetration by 0.6% that resulted in 0.19HC with an impact of resolving 296 fulfillment centre tickets on each CTI.*Analyzed and optimized product category defects for a cross-market EU/US marketplace which resulted in cost saving of $100K in Q4’20.*Support and train other associates on newly implemented processes and also received ‘Trainer of Trainers: RBS Process Trainer’ Award.*Currently learning python programming language and fixing bugs to reduce the dependency of the automations team in order to increase automation penetration on each CTI. Show less

  • Licenses & Certifications

    • Design Thinking For Innovation

      University of Virginia
      Oct 2015
    • Strategic Management

      Copenhagen Business School
      Jan 2016
  • Honors & Awards

    • Awarded to Cyril Rosin
      Extra Mile Award ISS FBA Nov 2019 Got 3 Extra mile Award
    • Awarded to Cyril Rosin
      First Among Equals FBA ISS, ANDON Got 6 First Among Equals
    • Awarded to Cyril Rosin
      Keizer Idea challenge Award ISS Implementing an idea of reducing Hazmat(Dangerous Goods) cases through process improvement and SOP Update in a limited timeline.