Cyril Rosin

Experience

• 

  Social Giants

  Jun 2015 - Sept 2016

  BDM

  • Handled marketing and other business development prospects for our clients. • Client industries that we worked for include educational services, hotels, local start-ups, etc.• Served as Public Relations representative and handled seminars, presentations, sales meetings, administering social media pages, organizing events, handling client calls, etc.• Provided internal and external organizational analysis on employee performances, operations, sales.

• 

  Amazon

  Mar 2017 - Jul 2020

  Catalog Associate

  Defect Reduction| Quality Management | Shipping & FC Management| Catalogue Product Content DescriptionCatalogue AssociateDates Employed March 2017 – 2020*Handle day-to-day volumes of assigned tasks and ensure the given SLAs are met as per quality standards.*Adapted to Amazon’s retail systems platform for supporting vendors and buyers in enhancing the online retail catalog.*Evaluate Compliance adherence by reviewing reports on procedural and policy violations.*Written and updated SOP’s on multiple teams across different market places.*Educate and onboard vendors on the different compliance policies and regulations and ensure quality checks.*Interacting and coordinating with vendors/buyers to accurately reflect the product details and ensure Service Delivery Agreements are regularly met.*Developed strong business communication skills interacting with internal and external stakeholders.*Performed “Root Cause Analysis” for recurring problems and suggested automation solutions and prepared SOPs for the same.*Implemented process improvements ideas to enhance process efficiency, quality and customer experience Show less

• 

  AMAZON DEVELOPMENT CENTRE (INDIA) PRIVATE LIMITED

  Aug 2020 - now

  Senior Catalog Lead

  *Analyze process gaps and drive adoption of technology solution projects for process improvement to achieve optimal operational and business goals.*Ensure continuous improvement of monitoring systems through automation projects thereby eliminating defects and improving customer experience and pricing impact.*Build and maintain strong vendor relationships supporting escalations with prompt resolutions.*Built multiple road maps for enhancing automation penetration along with the day to day volumes received from vendor partners and ensure the given SLAs are met with 100% Quality.*Led the team to overachieve consistently over a year by Performing internal Quality audits and one on one meetings with the fresh associates.*Worked on Cross market(EU,AU,US) projects and handled internal and external Global stakeholders. *Upgraded existing systems, improving overall automation penetration by 0.6% that resulted in 0.19HC with an impact of resolving 296 fulfillment centre tickets on each CTI.*Analyzed and optimized product category defects for a cross-market EU/US marketplace which resulted in cost saving of $100K in Q4’20.*Support and train other associates on newly implemented processes and also received ‘Trainer of Trainers: RBS Process Trainer’ Award.*Currently learning python programming language and fixing bugs to reduce the dependency of the automations team in order to increase automation penetration on each CTI. Show less