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Fionan Ó Ceallaigh

Fionan Ó Ceallaigh

Computer Hardware Technician

Followers of Fionan Ó Ceallaigh1000 followers
location of Fionan Ó CeallaighDublin, County Dublin, Ireland

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  • Timeline

  • About me

    SAP VT/STAR | Computer Science Student at TUD

  • Education

    • Colaiste Eoin

      2016 - 2022
      523 Points - H1 in Computer Science and Irish

      During my final year, I was given the opportunity to take the role of Green Captain at my school, I was a leader and a role model in promoting environmental sustainability within my school community. I worked to educate my peers about the importance of protecting the environment, and I lead initiatives to reduce waste and conserve resources. I was committed to finding practical solutions to environmental challenges and inspiring others to join me in creating a more sustainable future.In… Show more During my final year, I was given the opportunity to take the role of Green Captain at my school, I was a leader and a role model in promoting environmental sustainability within my school community. I worked to educate my peers about the importance of protecting the environment, and I lead initiatives to reduce waste and conserve resources. I was committed to finding practical solutions to environmental challenges and inspiring others to join me in creating a more sustainable future.In school, I also helped organise concerts and managed the visual/audio equipment for those events. I took responsibility to maintain the equipment and troubleshoot it when necessary. I worked hard to ensure that the audio and visual components were of the highest quality. Finally, I shot and edited a multi-cam Christmas video on behalf of my school, I met with all people who were to be featured and also shot b-roll footage on location, I then stitched the clips together and edited the video using FCPX Show less

    • Scoil Lorcáin

      2008 - 2016

    • Technological University Dublin

      2022 - 2026
      Bachelor of Science - BS Computer Science

      Activities and Societies: Cumann Gaelach (Irish Society), Podcast Society As a second-year college student studying computer science, I am currently taking a variety of classes ranging from programming languages to data structures, and am excited to apply my skills to real-world projects and internships. I am also involved in my school's computer science society, where I have the opportunity to learn even more about the subject. Overall, my first year in college, so far, as a computer science student has been very enjoyable, and I am excited to see where this field… Show more As a second-year college student studying computer science, I am currently taking a variety of classes ranging from programming languages to data structures, and am excited to apply my skills to real-world projects and internships. I am also involved in my school's computer science society, where I have the opportunity to learn even more about the subject. Overall, my first year in college, so far, as a computer science student has been very enjoyable, and I am excited to see where this field will take me in the future.In my first year I was enrolled as the equipment officer for the TUD podcast society, I was responsible for setting up and maintaining the equipment, ensuring that it was prepared for any event.I am now, in my second year, the secretary for the Cumann Gaelach (Irish Society), I am responsible for sending out newsletters to members of the committee and answering all emails/queries they may have. I also handle communication between the society and outside partners. Show less

  • Experience

    • 131 Repairs

      Jul 2018 - Oct 2022
      Computer Hardware Technician

      As a Computer Hardware technician, who specialised in iPhone repair, I was responsible for diagnosing and repairing a variety of issues that customers brought to me. These issues ranged from broken screens and faulty batteries to software bugs and water damage. I would begin by running a series of tests on the device using appropriate software to determine the root cause of the problem. Once I had identified the issue, I would repair the phone using specialized tools and replacement parts to the best of my abilities. In addition to repairing iPhones, I also assisted customers with setting up their devices and answering any questions about their device's functionality. Show less

    • CoderDojo

      Sept 2019 - Jun 2020
      CoderDojo Mentor

      As a mentor at a coding group for young kids, I had the opportunity to inspire and educate the next generation of coders. I led individuals through any issues they had with lessons and projects, helping them develop skills in programming tools such as MIT App Inventor and Scratch.I found great fulfilment in guiding these young minds as they learn to think critically and solve problems through code. It's amazing to watch as they build confidence in their abilities and become more curious about the endless possibilities of technology. Show less

    • Conference and Event Staffing Solutions

      Jan 2023 - Apr 2023
      Customer Service / Retail Assistant

      I worked in a retail environment at the 3Arena. As part of my role, I was responsible for providing an inviting retail experience at the combi units which provide refreshments for concert-goers and providing excellent customer service to concert-goers. The role involved handling cash and card transactions, assisting customers in finding the goods they needed, and ensuring that the combi units were well-stocked at the beginning of each shift and tidy at all times. Working in a fast-paced environment, I learned how to multitask efficiently and communicate effectively with customers to fulfil their needs. Additionally, I gained valuable insight into inventory management, and communication, both of which have been transferable into new roles. Overall, my experience working at the 3Arena taught me the importance of efficiency and great customer service. Show less

    • Apple

      Jun 2023 - Mar 2024
      Apple Support College Advisor

      As an iOS T1 Technical Support Advisor at Apple, I'm dedicated to delivering exceptional customer service and assisting with technical issues related to Apple products, such as iPhones, iPads, Apple Watches, AirPods, and more.I work in a dynamic, fast-paced environment, where I prioritise tasks and apply methodical troubleshooting techniques to ensure customer satisfaction. With a deep passion for technology and a strong commitment to enhancing the customer experience, I always strive to exceed expectations.My role allows me to adapt my communication style to diverse audiences and offer step-by-step solutions with patience and empathy. I actively seek opportunities to support inclusion and diversity, embracing diverse perspectives and experiences.Through my work, I've developed skills in problem-solving, analytical thinking, and technical troubleshooting, consistently aiming to meet or exceed performance metrics, including customer satisfaction scores. I've learned to navigate difficult conversations, show resilience in challenging situations, and maintain comprehensive records of customer interactions, which has enabled me to become a reliable and effective Technical Support Advisor.I'm dedicated to staying updated with the latest Apple products and technologies to provide accurate and timely support to customers. Show less

    • SAP

      May 2024 - now
      Associate Developer

  • Licenses & Certifications