Vishnujit S

Experience

• 

  Motilal Oswal Financial Services Ltd

  Apr 2017 - Jun 2017

  Intern

  Financial Advisor trainee

• 

  HDFC Bank

  Jun 2018 - Nov 2020

  Assistant Manager

  Portfolio Management, customer service, Relationship Manager, cross selling financial services along with managing and serving the day to day banking operations.

• 

  ICICI Bank

  Mar 2021 - Dec 2021

  Deputy Manager

  NRI - Relationship Manager / Portfolio Management.

• 

  Infosys BPM

  May 2022 - Oct 2022

  Sr. Service Desk Analyst

  Sr. Service Desk Analyst- Providing solutions to client inquiries promptly, competently andprofessionally.- Work closely with Optus' tech engineers to make sure customer issue resolved.- Accurately identifying customer needs andeducating customers with information relating to hardware queries, Optus products and services etc.- Troubleshoot issues related to direct line,service numbers, internet, etc by identify root cause and implement solutions.- Providing timely and efficient resolution forfaults and system issues which impact theactivation process for Optus Businesscustomers.- Assist and liaise with other business units to maintain and improve our customer service.- Reporting on issues and trends such as internet outages or application errors to the highest level support team.- Coordination of facilities task depending on the severity of the issue.- Resolving cases with SLA. Show less

• 

  Tracxn

  Dec 2022 - now

  • Senior Manager - Customer Success

    Jan 2025 - now

  • Manager - Customer Success (Enterprise)

    Dec 2022 - Jan 2025