Vishnujit S

Vishnujit S

Intern

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location of Vishnujit SBengaluru, Karnataka, India

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  • Timeline

  • About me

    Manager, Customer Success | B2B-SaaS

  • Education

    • University of Calicut

      2012 - 2015
      Bachelor of Commerce - BCom Finance, General
    • Chinmaya Vidyalaya

      2010 - 2012
      High school Business/Commerce, General
    • International School of Management Excellence

      2016 - 2018
      PGDM Finance and Financial Management Services
  • Experience

    • Motilal Oswal Financial Services Ltd

      Apr 2017 - Jun 2017
      Intern

      Financial Advisor trainee

    • HDFC Bank

      Jun 2018 - Nov 2020
      Assistant Manager

      Portfolio Management, customer service, Relationship Manager, cross selling financial services along with managing and serving the day to day banking operations.

    • ICICI Bank

      Mar 2021 - Dec 2021
      Deputy Manager

      NRI - Relationship Manager / Portfolio Management.

    • Infosys BPM

      May 2022 - Oct 2022
      Sr. Service Desk Analyst

      Sr. Service Desk Analyst- Providing solutions to client inquiries promptly, competently andprofessionally.- Work closely with Optus' tech engineers to make sure customer issue resolved.- Accurately identifying customer needs andeducating customers with information relating to hardware queries, Optus products and services etc.- Troubleshoot issues related to direct line,service numbers, internet, etc by identify root cause and implement solutions.- Providing timely and efficient resolution forfaults and system issues which impact theactivation process for Optus Businesscustomers.- Assist and liaise with other business units to maintain and improve our customer service.- Reporting on issues and trends such as internet outages or application errors to the highest level support team.- Coordination of facilities task depending on the severity of the issue.- Resolving cases with SLA. Show less

    • Tracxn

      Dec 2022 - now
      • Senior Manager - Customer Success

        Jan 2025 - now
      • Manager - Customer Success (Enterprise)

        Dec 2022 - Jan 2025
  • Licenses & Certifications