Anh Ngoc Banh

Experience

• 

  Wall Street English

  Jan 2013 - Jan 2016

  Senior Customer Service Officer

  - Be a reliable first point of contact for all students and guests as well as deliver consistently great customer service.- Manage the class schedule and carry out assigned student follow-up- Handle a variety of administrative tasks- Provide appropriate study advice in accordance with the WSE method

• 

  The Hive

  Feb 2017 - Dec 2020

  - Create the new contract template and review the drafted contracts.- Plan and coordinate administrative procedures and systems to streamline the process- Conduct the training and allocate responsibilities - Handle all issues relating to legal documents and Government.- Assist the Finance team in monthly bills to clients as well as payroll- Assist the HR team for contracts of new team members- Ensure operations adhere to policies and regulations - Conduct consistently great assistance to the line manager and members- Completing assigned tasks by the line manager accurately and efficiently- Involve in sales, events, finance and space operation when needed

  • Business Admin Manager at The Hive Vietnam

    Feb 2018 - Dec 2020

  • Assistant Manager

    Feb 2017 - Feb 2018