Agnieszka Obalska

Experience

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  Infosys

  Nov 2011 - Jan 2015

  Responsibilities: - knowledge support for team members, process expertize sharing- automation and optimization of business processes- cooperation with customer in problem solving and projects initiatives- creating, monitoring and coordination of process documentation updates- ensuring high quality of outsourcing services - preparation of induction trainings and coordination of new employees onboarding - active participation in customer visits and presentation of bussiness process improvements- leading and participation in internal improvement projects (process optimization, good and best practices identification and implementation) Show less Responsibilities: - Validation of data according to procedures; Master Data Management in SAP - Ensuring high quality of outsourcing services- Cooperation with client in problem solving and projects - Creation and updates of process documentation and certifications- Conducting induction and domain trainings for new employees- Analyze and optimization of business processes (Customer Master Data, Costing)- Monthly analyzes and reporting of KPI's- Direct cooperation with cusomer process experts in projects Show less

  • Business Process Specialist

    Apr 2014 - Jan 2015

  • Senior Business Data Analyst

    Apr 2013 - Apr 2014

  • Business Data Analyst

    Nov 2011 - Apr 2013
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  Infosys

  Mar 2015 - Dec 2017

  - coordination of Procurement service team, consisting of ~20 people- people development and motivation, goal setting and assessment, creating development and personal improvement plans - ensuring high level of service, KPI's and client satisfaction, resolving escalations- organizing work of the team according to agreed standards and priorities, cooperation with the customer and building relationship, participation in projects or leading improvement initiatives- Introduction of LEAN methods in the team's work Show less Responsibilities:- coordination of Team of ~15 people- ensuring high quality of master data management - bussiness process analyze, identifying gaps and risk management- active solving of problems raised by the Team and customer- cooperation with the customer, building relationship, - participation in projects or leading improvement initiatives- people development and motivation, identification of training needs- recruitment, administration, team management - managing escalations and service incidents, creating corrective action plans - work with the Team based on LEAN methodology principles Show less

  • Senior Team Lead

    Jul 2017 - Dec 2017

  • Process Lead / Team Lead

    Jan 2015 - Jul 2017

  • Internal Trainer

    Mar 2015 - May 2017
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  DHL eCommerce

  Jan 2018 - Mar 2018

  Specialist

  Introduction of new application for planning in depots (app configuration, optimization, change management, documentation, trainings) , shipment data analyse, planning process design, technical support for the team.

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  Conduent

  Mar 2018 - Aug 2023

  Key achievements:- Transition of AP Service Desk process from other company location. - Successful service delivery with constantly green KPI's, improvement on SLA and highly motiovated, international team. - Improvement of query resolution leadtime - GB project. - Consulting yearly Client Satisfaction Survey for all F&A processes globally - E2E role incl. design, execution, results analyze and presentation.- Support for Europe Transformation Project for PtP (introduction of digital invoice processing platform).- Implementation of Service Now globally for all F&A processes - definition, design, testing and change management. Show less

  • PtP Manager

    Nov 2021 - Aug 2023

  • Senior Supervisor

    Mar 2018 - Nov 2021
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  Commerzbank Digital Technology Centre Lodz

  Sept 2023 - now

  Business Expert

  Google AI solution implementation and improvements, Business Process Analysis