Parag Madankar

Experience

• 

  Hinduja Leyland Finance

  Jun 2018 - Nov 2022

  Managed a portfolio of Rs.500 cr of construction equipment's, commercial vehicles & tractors loans accounts prioritizing collection efforts based on account age, severity of delinquency, and potential for recovery. Conducted thorough analysis of delinquent vehicle loan accounts to identify payment patterns, delinquency trends, and potential risks. Implemented effective collection strategies and techniques to recover outstanding payments for vehicle loans, minimizing losses for the organization. Negotiated payment arrangements with customers, considering their financial capabilities and developing customized plans to facilitate timely repayments. Utilized collection software and databases to track payment progress, update account information, and maintain accurate records of collection activities.Resolved customer disputes and inquiries regarding loan payments, providing exceptional customer service and ensuring a positive customer experience. Prepared and presented regular reports on collection performance, delinquency rates, and recovery efforts to management, providing insights and recommendations for process improvements. Stayed up-to-date with industry trends, regulations, and best practices in vehicle loan collections, actively seeking professional development opportunities to enhance knowledge and skills. Show less Conducted thorough KYC (Know Your Customer) due diligence on customers applying for vehicle loans, ensuring compliance with regulatory requirements and identifying potential risks. Reviewed and analyzed customer documentation, such as identification proofs, income statements, and credit reports, to assess creditworthiness and determine loan eligibility. Collaborated with internal teams, such as loan officers, underwriters, and legal departments, to ensure accurate loan documentation and adherence to internal policies and external regulations. Prepared comprehensive loan proposals, credit memorandums & loan packages for management review & decision-making. Identified and investigated discrepancies, red flags, or potential fraudulent activities in customer information or loan applications, taking appropriate actions to mitigate risks. Stayed updated with KYC regulations, AML (Anti-Money Laundering), and CFT (Counter Financing of Terrorism) policies to ensure compliance throughout the loan process. Monitored and tracked loan disbursements, ensuring adherence to loan conditions, documentation requirements, and regulatory guidelines. Conducted risk assessments on loan applications, evaluating credit risk, collateral value, and repayment capacity to identify potential risks and recommend risk mitigation measures. Conducted periodic reviews of the loan portfolio, assessing loan performance, identifying potential risks or issues, and recommending necessary actions or adjustments. Show less

  • Collection Analyst Construction Equipment , Commercial Vehicle & Farm Equipment Finance

    Oct 2020 - Nov 2022

  • KYC & Loan Analyst - Construction Equipment and Commercial Vehicle Finance

    Jun 2018 - Sept 2020
• 

  Muthoot Fincorp Ltd.

  Nov 2022 - Jun 2023

  Deputy Manager - Internal Audit & Risk Assessment

  • Conducted branch visits at Muthoot Fincorp ltd in Maharashtra & Goa region for audit documentation. • Surpassed 08-audit monthly target, demonstrating strong dedication and effective time management. • Utilized internal methodologies for documenting and reporting audit results. • Emphasized expertise in KYC regulations, CDD, AML, Regulatory compliance, Risk assessment, and mitigation. • Reviewed working papers for gold loans, SME loans, Insurances & third-party products to meet audit objectives. • Performed risk assessments on credit and operational activities, recommending control measures. • Investigated suspected fraud cases and communicated findings to senior management Show less

• 

  Kalolytic Solutions Pvt ltd

  Sept 2023 - Nov 2024

  Assistant Manager - Customer Success

  • Gathered client requirements and meticulously configured the Loan Origination System (LOS) to streamline loan application processes, ensuring optimal efficiency and accuracy.• Acted as the primary liaison between Kalolytic Solutions and client banks, offering ongoing support and guidance to facilitate seamless integration and adoption of the LOS.• Identified and communicated areas for LOS improvement to the development team, contributing to continuous enhancement of the platform.• Played a key role in optimizing the LOS platform to meet client needs and enhance the loan application journey, improving operational efficiency and customer satisfaction.• Conducted comprehensive training sessions for clients on LOS functionality and operation to ensure adaptability.• Provided continuous support to clients, resolving issues promptly to ensure a smooth experience.• Leveraged expertise in LOS functionality to serve as a trusted advisor, optimizing system utilization and enhancing efficiency.• Fostered strong client relationships through proactive engagement and effective problem-solving, contributing to client retention.• Assisted the development team in understanding credit underwriting logics within the LOS, aiding informed decision-making and risk mitigation. Show less

• 

  Equifax

  Nov 2024 - now

  Data Engineer