Igor Vrabii

Experience

• 

  IMAS Marketing si Sondaje

  Mar 2003 - Jan 2004

  Research Manager

  Market research. Active surveying/interviewing of local population. Accurate, detailed data collecting and processing.

• 

  Corina Travel Agency

  May 2005 - Aug 2006

  Corporate Sales Manager

  Corporate customers search and support. Agreements and negotiation of corporate discounts.Travel services B2C. VIP clients and corporate supply with paper Air/Travel tickets. Visa group application management for Bulgarian/Polish/Hungarian Consulates.

• 

  Individual

  Dec 2006 - Jun 2007

  Authorized translator

  Providing authorized translation services from/into English/Italian/Russian/Romanian. Digitalization services of Diploma papers for State University of Moldova. First entrepreneurship experience.

• 

  Ebay

  Jun 2007 - Dec 2008

  Customer Service Representative

  Outsourced customer service support. Driving resolution to issues related to On-line payments, shipping policy and logistics, return & claim policy.

• 

  Lufthansa

  Oct 2008 - Dec 2010

  Sales, Travel Agent

  Customer Service Consultant. Air tickets Reservation, Online Sale, Refunds processing. General Air travel information support. Miles&More Loyalty Program Support, Star Alliance Company Plus Benefit Program Support, Travel Agents Support, Lufthansa.com web site technical support.

• 

  BRIDGE it Group

  May 2010 - Dec 2010

  Sales and Research consultant

  HR consulting. Business development GUS Countries.Active headhunting. Research and persuasive take over of high profile candidates on managerial positions to match our client's request. For example, closed the role of Marketing Manager for Russia, CEE & CIS for client BRP in Prague.

• 

  YoShop.cz

  Jan 2011 - now

  Sales manager, Owner

  Yoshop.cz was founded by me in January 2011 and is specialized in discounted sales of designer jewelry, watches and accessories. My first business experience in Czech republic within fashion industry. E-shop management, supply & marketing management, refunds and claims processing, communication with partners and clients B2B and B2C. Czech and English languages.

• 

  IBM

  Mar 2011 - Apr 2013

  IT tech support

  24/7 delivery of top quality IT tech support to global companies worldwide (ex. Diageo, AB Inbev, Michelin, JLL). User account administration role. Remote IT support to clients with SAP and Citrix issues. Remote troubleshooting and solving of regular OS Windows applications issues.

• 

  AT&T

  Apr 2013 - now

  Senior specialist at Audio Teleconferencing Tier II team

  - Responsible for precise and detailed delivery of monthly operational reports data for audio teleconferencing problems and further reporting to higher Management.- Network call traffic control with daily use of specific technical tools such as BMP Remedy, Unified Desktop, DTOSS, CSMS, SCAMP, IPTC workflow, RNTV, IPRS, ATTCM, PMOSS Voip reports, CSGI audio recording, Tektronix Iris analyzer, CSG assure call monitoring, Introscope.- Investigation and Root Cause Analysis of Audio Teleconferencing network and platform high (priority) and regular severity issues. Managing AT&T hosted audio integration with teleconferencing products like Cisco WebEx, AT&T Connect, Microsoft Lync (Skype for Business)- Drive & cooperation support to Tier III Network Operations Dept, Platform and Service Management teams.- Promoting educational initiatives and selective corrections to Tier I Customer Care (Helpdesk).- Improving initiatives to business processes and procedures in order to increase teamwork effectiveness and cut operational costs.- Build and maintain strong relations with internal and external global client and partners B2B and B2C. Show less