Lydia Krishnan

Experience

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  Malvern International Academy

  Jul 2013 - Jun 2015

  Senior Consultant cum Sales Officer

  • In collaborations with Leeds Beckett University (United Kingdom)• In collaborations with UOW (London, United Kingdom)• ·Promoting the courses and travelling across Asia for Education Fairs and local events and meeting agents (locally and abroad)• ·Recruits students and handle walked in and called in.• ·Follow up on database via meetings, emails, and phone calls.• ·Dealing with embassies for public relations and scholarships

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  Lavana Hotel

  Jul 2015 - Jun 2016

  Manager of Operations

  • Staff Supervision: Supervise and manage staff members across various departments. This includes training, scheduling, and performance management.• Guest Services: Ensure that guests have a positive and comfortable experience during their stay. Address guest concerns, resolve issues, and manage special requests.• Front Desk Operations: Oversee the check-in and check-out processes, ensuring efficient guest registration and departure procedures.• Housekeeping Management: Coordinate with the housekeeping department to maintain cleanliness and order throughout the hotel, including guest rooms and public areas.• Food and Beverage: Work closely with the food and beverage department to ensure quality service in restaurants, bars, and other dining areas.• Collaboration: Collaborate with other departments to ensure smooth interdepartmental communication and cooperation.• Quality Control: Monitor the quality of services provided by various departments, ensuring they meet the hotel's standards and guest expectations.• Safety and Security: Ensure that safety and security protocols are followed throughout the hotel to protect both guests and staff.• Budget Management: Assist in budget preparation and control costs within your designated areas of responsibility.• Training and Development: Provide training and guidance to staff members, helping them develop their skills and knowledge.• Event Coordination: Assist in planning and executing events, conferences, and meetings hosted by the hotel.• Reports and Documentation: Maintain accurate records, reports, and documentation related to operations and guest interactions.• Problem Solving: Handle any issues or conflicts that arise during the course of daily operations.• Performance Evaluation: Evaluate the performance of staff members and provide feedback to help them improve.• Guest Feedback: Pay attention to guest feedback and reviews, taking necessary actions to address concerns and improve guest satisfaction. Show less

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  Erican College (Official)

  Jul 2016 - Jun 2023

  Senior manager at Erican College (in collaboration with Birmingham City University)

  • In collaboration with City Of Oxford College (United Kingdom)• In collaboration with Birmingham City University (Birmingham United Kingdom)• In collaboration with Portsmouth University (Portsmouth United Kingdom)• In collaboration with Teesside University (Middlesbrough, United Kingdom)• In collaboration with Middlesex University (Burroughs, London, United Kingdom)• Ensure timely submission and collection of client visa application.• Collaborate and lead internal team for variety types of submissions.• Keeping up to date with alterations to immigration laws.• Providing clients with all pertinent documentation• Verifying the authenticity of paperwork and supporting documents• Ensuring that students, foreign workers, and foreign domestic workersundergo medical checkups.• Handling LHDN stamping for all types of tax stamp such as personalbond, employment contract, companycontract and so on• Handling FOMEMA Portal foreign workers medical• ex: siskop and employment contract• Dealing with embassies for public relations and solving workers issues.• Work closely with Iran, India, Pakistan, Indonesia, Bangladesh, SriLanka, Philippines, Indonesia, Nepal and more embassies• Ensuring EMGS portal applications up to date• Monitoring EMGS new application, renewal, special pass and so on.• ·Regular meetings in EMGS Immigration officers for fast process and development.• ·To provide for prospective student’s service, which is applying visa, visa cancellation, visa renewals, visa extensionetc.• ·To ensure that student submitted complete documents for visa process.• ·To handover complete student’s documents to EMGS via online application.• ·To follow up student’s visa process and provide student with visa approval letter, offer letters and acceptance letters.• ·To arrange student pick-up service at the airport, clearance at immigration department.• ·Filings according to the MOE requirements• ·Monitor the attendance of students monthly. Show less

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  QS Quacquarelli Symonds

  Jul 2023 - now

  Admissions Assessment Officer (United Kingdom Regional Office)

  • Griffith University (Australia)• To process and assess student applications in accordance with the client’s admissions policies andguidelines.• Ensure that application assessment service is delivered in line with client protocols.• Verifying and checking applicant information and documents including English language results,academic certificates and transcripts, documents on personal information and any otherrequirements as outline by the client• Ensure that student and agent enquiries are answered and assisted promptly and effectively.• Ensure data integrity is always maintained.• Ensure Quality Assurance (QA) standards are met.• Ensure timely turnaround is maintained for all applications according to agreed KPIs.• Ensure client communication is positive, constructive, and professional.Desired Skills and Experience:• Attention to detail and accuracy is a must.• Previous experience in University International admissions is preferred.• A good level of understanding international qualifications for entry into UK or Australian universities ispreferred.• Ability to organize work activities according to priorities and meeting agreed deadlines.• A strong team player, with the ability to also work independently.• Ability to provide effective analytical, critical thinking and problem-solving skills.• A good basic knowledge of Word, Excel and Outlook is essential – with experience of managementsystems such as E-Vision or Study Link preferred. Show less