James Kim

Experience

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  King County Senior Services

  Feb 2013 - Feb 2014

  IT Desktop Support Technician Intern

  Deduce causative sources of user/software interface issuesResolve software issues related to Windows XP, 7, 8 and Server platformsInstallation expertise of Symantec antivirus, SonicWALL firewall, Malwarebytes, Microsoft OfficeUpdate software patches and driver filesHardware upgrades expertise in building desktopsOrdering computer equipmentResearch software/hardware solutions for staff events/conferencesTroubleshoot Canon copier hardware/software issuesDesign IT solutions knowledge base and FAQ training documentation Establish excellent customer service and satisfactionSetting up network password and usernamesObtain pertinent information through phone or in person Show less

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  Cascade Science Foundation

  Mar 2013 - May 2013

  UX Web Designer Intern

  Manage design exploration through web development cycle for nonprofit organizationDesign new WordPress web site utilizing PHP, XHTML and CSS code through WordPressPromote collaboration between product owner, developers / designers utilizing SCRUM modelResearch team process and advocated new methodology to improve workflowCoordinate development team through newsletters, emails, and phone to meet Sprint goalsTest software quality controls prior to incrementing Sprint cycle Contribute to weekly audit review of website development process Show less

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  JavaSalts Inc.

  Apr 2013 - now

  UX Designer / Web Designer

  Design wireframe, and site maps for web project (Balsamiq, Axure, XMind)Custom design websites, and develop through code testing and debuggingResearch, evaluate, and analyze for design requirementsUtilizing online user testing and feedback services to determine usabilityPrepare proposal regarding branding, content management, security for web technologyAbility to communicate user requirements and design constraintsUtilize Agile development principals toward web designDevelop professional web designs standards utilizing Photoshop, Indesign and Illustrator Show less

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  Hey Foundation!

  Apr 2013 - Aug 2013

  Front End Web Designer/UX Designer

  Design wireframe and site maps for web projectCustom design websites, and develop through coding testing and debuggingResearch, evaluate, and tailor design specs to match user behaviorsPrepare proposal regarding branding, content management, security for web technologyAbility to communicate requirement standards to development teamAdvise client regarding resource constraints and timeline