John Khamissi

Experience

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  York University

  Apr 1990 - May 1998

  Micro/Network Support Analyst

  • Supervise junior analysts conduct daily activities of installing, maintaining and supporting 2000+ desktop computers and peripherals• Support, administer and maintain several Novell Netware and Microsoft Windows NT servers on campus. Software and hardware• Upgrade, configure and consolidate Netware servers and Windows environments• Solid hands on experience in DOS/Windows, Windows NT, Windows 95, OS/2, Netware Clients and Mac/OS• Hands on experience in the design and configuration of network technologies and protocols for communication within the University• Provide management with purchasing recommendations for different software and hardware upgrades• Work with department senior management and team leads to develop and deliver training on new technology or systems following an upgrade• Develop university policies and guidelines of technical procedures as per requirement from senior management• Co-ordinate cross unit special projects to migrate and upgrade various systems for mission critical departments on campus Show less

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  Oracle

  May 1998 - now

  • Lead a team of highly skilled engineers to create and maintain a variety of different automated solutions and tools for the Oracle Support and Delivery organization. • Perform business telemetry and data analysis in order to understand areas of opportunities and success within the business while utilizing a solid functional and technical expertise in the product, tools and underlying technology. • Serve as a critical partner for Support and Delivery managers and directors. Assist them to recognize identified opportunities and understand how to leverage developed solutions to stream line the business. • Integrate with Oracle Development to garner participation in the automated and proactive activities and solutions developed. • Develop roadmap plans and governance activities to drive the organization towards a "Shift-Left" culture. • Manage several concurrent projects and activities that often spans across different lines of business. Show less • Collaborate with Oracle Support Subject Matter Experts to develop high quality Interactive workflows • Perform proactive data analysis perspective to analyze process details and evaluate the complete aspect around the requirements, usage and benefits of the data• Classify Automation requirements to develop and configure various components of an end to end Automation process• Leverage Business Intelligence (Analytics) reports and Root Cause Analysis to identify improvement opportunities of Interactive workflows and focus on the continuous improvement of Automation assets• Serve as an expert resource to build and manage pattern recognition, signature execution, rule engine updates and process management to serve as the basis for business process Automation to yield increased customer satisfaction and resolution times• Turn results from data analysis to target top effective areas for Product Information Centers, Knowledge and Troubleshooting documents. This offers Oracle customers a clear, concise and consistent set of steps to collect and provide Oracle Support Services with the data required to research and resolve issues quickly. • Develop and deliver Training and Knowledge Sharing sessions to product teams and peers• Presented a wide range of Oracle E-Business Suite product information at various customer engagements and events such as the Oracle Application User Group (OAUG), Oracle Collaborate and Oracle OpenWorld. • Manage and scale marketing information for Oracle E-Business Suite underlying technology components on Blogs, forums, communities and social media channels such as Facebook and Twitter Show less • Extensively involved in assisting and supporting more than 5000 customer across the globe during implementation and post Go-Live stages of various Oracle Applications modules• Proven Subject Matter Expert to peers and managers on Oracle E-Business Suite modules to assist in difficult or critical issues• Act as a liaison between Oracle Support Engineers and Oracle Development. Work with both groups towards a resolution when code bugs are identified• Traveled extensively to customer sites to help educate staff and resolve potential issues to critical or high profile Oracle customers• Experienced in setting up internal Oracle E-Business Suite configurations to provide very detailed test cases to illustrate problems on internal test instances when presented to development• Frequent interaction with Oracle Development to discuss on various customer related escalations and patch releases• Proactively involved in interacting with global team members (onshore and offshore) on daily basis with guidance and direction in resolving issues• Active member of various Oracle Forums and Support Communities • Developed and published 100+ knowledge articles in the "My Oracle Support" Knowledge Management space within a 2 year period. Articles are typically either a ‘How to’ or ‘Problem/Solution’ technical documents• Develop and deliver presentations to audiences from 10 to over 200 people with different roles and expertise Show less • Team Leader to a group of 12 people across the globe. Ensure that volume is distributed according to expertise and workload• Support the Application Technology Foundation component of the Oracle E-Business Suite• Work with 500+ Oracle customers across the globe with different levels of service agreements• Assist Oracle customers troubleshoot and diagnose problems install, upgrade, configure or maintain Oracle E-Business Suite instances and underlying technology stack components• Aid Oracle customers evaluate, review and configure software and hardware requirements to host Oracle products• Conduct site visits to high profile customers to complete short term projects• Provide Oracle customers with directions, recommendations, tools and options to improve performance of their Oracle E-Business Suite instances• Performed a mentor role by developing and delivering small training sessions to fellow peers within Oracle Support Services. Took every opportunity to provide peers with assistance and guidance in resolving complex or escalated customer issues Show less

  • Product Support Manager, Applications Unlimited Proactive Support (EBS: Financials, HCM, CRM)

    Oct 2020 - now

  • Senior Principal Software Engineer

    Nov 2014 - Oct 2020

  • Technical Support Engineer

    Sept 2002 - Nov 2014

  • Senior Technical Support Analyst

    May 1998 - Sept 2002
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  Educatus Learning Centres

  Apr 2016 - Jan 2023

  Prgramming & Technology Instructor

  Software Development• Developed and customized curriculums to introduce children (ages 8 – 13) to principles of programming languages and concepts of coding• Curriculum begins in block programming using platforms such as Tynker and Scratch, then expands into line programming in Python and Java, using a variety of children friendly platforms and toolsRobotics Engineering• Adopted the official LEGO® Education WeDo curriculum which was developed to engage and motivate children interested in learning science and engineering related subjects• Learning is done through the use of motorized LEGO models and simple programming skills• Curriculum begins with the introduction and implementation of simple physics concepts such as turn, climb, grab and bounce• Proceed with hands on “documented builds” to experience and understand concepts, then expand into “open builds and design” to prickle children curiosity and creativity Show less