Steve Routledge

Steve Routledge

Parts Department Manager

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  • Timeline

  • About me

    Parts Advisor at Vertu Honda

  • Education

    • St Wulframs School, Grantham

      -
      7 CSE's including Maths & English
  • Experience

    • Evans Halshaw - Doncaster Commercial Renault

      Jan 1999 - Jun 2017
      Parts Department Manager

      As a Parts Manager I directed automotive parts department to ensure organisation success and streamlined operations. I delegated and assigned tasks while motivating staff to achieve deadlines. Maintained authorisation to approve and sign company cheques. Controlled department part stock to ensure ample supply workshop. Managed trade and retail counter. Facilitated quality audits while administering QA training to new staff members.Key Accomplishments • Won multiple internal awards.• Enhanced quality of productivity by ensuring staff kept abreast with quality assurance standards and exceptional client support.• Improved operations by implementing innovative and effective solutions. Show less

    • Inchcape Mercedes Benz Leicester

      Jun 2017 - Nov 2020
      Service Team Manager

      Leading business success as a Service Team Manager I organised booking schedules in line with organisation standards and workflow. Assessed vehicles to determine appropriate service solutions. Developed pricing according to requirements. Invoiced clients and monitored production progress. Resolved client issues and assisted with queries.Key Accomplishments• Promoted business development through exceptional customer service and support.• Engendered sustainable business growth by providing retail service plans.• Increased productivity through effective planning and communication. Show less

    • Soper of Lincoln BMW

      Dec 2020 - Jan 2021
      Automotive Service Advisor

      Within my role as a Service Advisor I spearheaded automotive service advisory operations that included coordinating and scheduling client bookings and job pack preparation. Conducted customer calls and follow-ups. Administered exceptional service and welcomed customers upon arrival. Delivered progress reports and provided customers with updates. Oversaw VHC's upsell, invoicing, retailing service plans to increase customer satisfaction.

    • Vertu Honda

      May 2021 - now
      Parts Advisor
  • Licenses & Certifications

    • Health and Safety training and Fire Officer and First Aid training

      St John Ambulance
  • Honors & Awards

    • Awarded to Steve Routledge
      Achieved 3rd place in Renault purchase challenge -
    • Awarded to Steve Routledge
      Dealership Employee of the Year -
    • Awarded to Steve Routledge
      Obtained 3 Top Gun nominations -
    • Awarded to Steve Routledge
      Won divisional Parts Manager -
    • Awarded to Steve Routledge
      Won multiple internal awards -