Steve Routledge

Experience

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  Evans Halshaw - Doncaster Commercial Renault

  Jan 1999 - Jun 2017

  Parts Department Manager

  As a Parts Manager I directed automotive parts department to ensure organisation success and streamlined operations. I delegated and assigned tasks while motivating staff to achieve deadlines. Maintained authorisation to approve and sign company cheques. Controlled department part stock to ensure ample supply workshop. Managed trade and retail counter. Facilitated quality audits while administering QA training to new staff members.Key Accomplishments • Won multiple internal awards.• Enhanced quality of productivity by ensuring staff kept abreast with quality assurance standards and exceptional client support.• Improved operations by implementing innovative and effective solutions. Show less

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  Inchcape Mercedes Benz Leicester

  Jun 2017 - Nov 2020

  Service Team Manager

  Leading business success as a Service Team Manager I organised booking schedules in line with organisation standards and workflow. Assessed vehicles to determine appropriate service solutions. Developed pricing according to requirements. Invoiced clients and monitored production progress. Resolved client issues and assisted with queries.Key Accomplishments• Promoted business development through exceptional customer service and support.• Engendered sustainable business growth by providing retail service plans.• Increased productivity through effective planning and communication. Show less

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  Soper of Lincoln BMW

  Dec 2020 - Jan 2021

  Automotive Service Advisor

  Within my role as a Service Advisor I spearheaded automotive service advisory operations that included coordinating and scheduling client bookings and job pack preparation. Conducted customer calls and follow-ups. Administered exceptional service and welcomed customers upon arrival. Delivered progress reports and provided customers with updates. Oversaw VHC's upsell, invoicing, retailing service plans to increase customer satisfaction.

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  Vertu Honda

  May 2021 - now

  Parts Advisor