João Rocha

Experience

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  SONAE

  Jan 1989 - Jan 1991

  Marketing Assistant
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  Lacor International Trading, SA

  Jan 1992 - Jan 2001

  Industrial Business Unit Director
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  Konica- AMS, Lda

  Jan 2001 - Jan 2003

  Regional Commercial Director
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  Nors Group (Auto Sueco, Lda)

  Jan 2003 - Jan 2007

  Parts & Accessories Business Unit Manager, Volvo Cars
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  Volvo Car Portugal, SA

  Jan 2008 - Jan 2015

  • Customer Service Director

    Jan 2012 - Jan 2015

  • Ownership Manager

    Jan 2008 - Jan 2012
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  Jocarso

  Jan 2015 - now

  Business Consultant

  Innovative and energizing with a proven ability to identify and capitalize on business opportunities. Leading projects in diverse scenarios comprising industry, food, retail goods and NGOs, from the planning stage through to implementation and monitoring. Driven by understanding, defining and shaping a customer's need with the potential to improve processes and people by promoting best practice procedures whilst exceeding service expectations.. Working within a team to write the business plans and achieve targets and incentives; . Delivering business change, identifying new partners and increasing revenues;. Shaping initiatives through idea generation, developing the business road map;. Cost analyses of client business processes – implementing performance monitoring tools;. Creation and implementation of performance standards;. Organising and attending meetings with prospective clients or businesses;. Maintaining up-to-date market knowledge and proactively seeking out new opportunities like export;. Mitigating people conflicts, organizing training sessions applying “emotional intelligence”;. Ensuring excellent customer service delivery at all times; Show less

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  Idealsafe, Lda

  Oct 2016 - Sept 2023

  Director
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  ITSector

  Jun 2023 - now

  Facilities, Procurement & Logistics