Mohamed Abu Hashish

Experience

• 

  Barclays

  Jan 2007 - May 2017

  Transforming all banking operations in the branch. Clearing Cheques - Receiving them from customers, processing them on system and sending them to the back office department for collection).Outward Transfers - Receiving them from clients reviewing them, processing them on system and then sending them to international payments department for proceeding and issuing swifts.Collecting cheques on Barclays for clients against their accounts.Giving Signature verification to customers.Issuing bank drafts and certified cheques.Preparing CBE outwards and inwards reports.Preparing branch outward tracker sheet for clients who will issue form 4.Act according to customer instructions to cover their accounts; Either through standing instructions or customer written requests.Carrying the branch cheque book custody.Carrying the branch returned cheques custody.Relief operation manager in his vacations.Assist cash staff in getting required approvals if found.Holds CBE signature cat B. Show less • To initiate and perform all types of the financial transaction( cash and non cash ) in the branch under supervision of operation manager .• Preparing reconciliation and GL proofing.• Non cash like: Internal and external transfer { SWIFT} ,Chq collection ,  cover clearing and counter chq as per customer permanent instruction, record and deliver chq book and returned chq & bills to customer received from head office , Breaking and liquidation of time and certificate of deposit Issuance, cancellation, stop payment and release stop payment of manager, certified chq and bank draft. Handling , review and check documentary collection introduced by customer before sending to middle office department for issuing form 4)• Cash like : Controls and checks relating to the counter and cash control, Joint custody of the note reserve safe, Control of cash holdings and completion of related documentation. Balance of total of pooled till cash to Cash Account balance, investigate and resolve differences. Supervise (with senior custodian) receipt and remittance of cash via security carriers, Operate a local currency till. Answer queries referred by customers, verbally or by telephone, Build Client Relationship with counter customers to spot cross selling opportunities Carries out all of the duties of an Experienced Teller, and may handle more complex transactions and responsibilities (e.g. serves as the responsible party when opening and/or closing the branch, orders currency from bulk cash , assists with monthly audits, etc.) May assume some of the administrative functions of the Cash manager during his or her absence. Working with the retail branch team to deliver exceptional business performance Agree performance development objectives with the team leader, Pursue self development to increase personal effectiveness, acknowledging strengths and areas for development. Show less

  • Senior Operations Officer

    Jun 2014 - May 2017

  • Senior universal Teller

    Sept 2009 - May 2014

  • senior teller

    Jan 2009 - Jan 2010

  • senior teller

    Jan 2007 - Jan 2010
• 

  Barclays bank egypt

  Jun 2007 - Aug 2009

  Teller

  perform cash transaction

• 

  Attijariwafa bank Egypt

  May 2017 - now

  • Lead and ensure the implementation of Internal Control activities deployed within business unit according to the Group Standards with the purpose of implementing internal control activities. To provide reasonable assurance regarding the achievement of bank’s objectives.• Effectiveness and efficiency of operations.• Reliability of financial reporting.• Compliance with applicable regulations and laws.• Perform 2nd line permanent controls as per the agreed plan, detect and analyze issues, formulate correction actions and ensure its reporting, alert in case of critical anomaly.• Challenge and evaluate 1st and 2nd line permanent control.• Contribute to maintenance and development of review checklist and control plans.• Provide support and advice in all Control matters in relation with business development projects. • Embed the internal control system within the business and implement ongoing improvement activities. • Share and strengthen permanently the Internal Control awareness across the function. Show less Responsible for all branches’ Operation & Cash.• Responsible for monthly snap check.• Lead the operation staff to Ensure that branch operations duties are carried out on a timely basis ensuring the provision of world class customer service.• Liaise with centralized operations department on all operations related issues• Participate fully and ensure that all operations & back office duties are met in the branch• Build excellent relationships with others key functions that interface with Retail to ensure seamless service to our customer's • Ensure compliance with KYC standards.• Ensure that All operations staff are aware and able to direct the customers to the most appropriate delivery channel to meet their needs e.g. cashiers , drop boxes ATM's etc. • Support the operation staff to Own and manage customer queries and complaints by taking ownership and resolving in a timely manner.• Ensure Operation staff adherence to the circulated manual & to all tasks / procedures circulated by the BNM.• To close monitor branch & tellers cash limits.• Closely monitor cash handling to minimize operational losses and fraud casesBuild and develop a high performing team through embedding performance development and coaching. Ensure that team members receive coaching and feedback in order to develop and achieve their maximum potential.• Role model for people, do things whole heartedly, communicate with passion and embrace change as a way of workingAchieve operational rigour excellence in all aspects of procedures and processes undertaken to ensure satisfactory audit.• Ensure compliance with operations risk and rigour requirements e.g. Health & Safety standards, security of premises, KYC and money laundering CBE Regulation and instruction etc. Work with and support branch team to deliver exceptional business performance.• Provide cover for other Branches when required. participate and encourage team to forward referrals to assist achieving branch target. Show less

  • Retail Internal Control Manager

    Apr 2023 - now

  • Retail Internal Controller

    Mar 2021 - Mar 2023

  • Operations Team Leader

    May 2017 - Mar 2021