David Lee

Experience

• 

  Petro-Canada

  Jan 1999 - Sept 2001

  Field Support Technician
• 

  Dell Canada

  Sept 2001 - now

  Operational Management with control of the full range of national service delivery operations. Administer ongoing relationships with external service vendors and measure vendor performance against contractual obligations while translating performance directly into corrective action and improvement plans. Communicate with senior leadership on performance figures, vendor management and customer service strategies, and articulate real and potential gaps and issues impacting profitable performance. Show less

  • Regional Manager

    Sept 2008 - now

  • Alliance Manager

    Mar 2005 - Sept 2008

  • Business Systems Analyst

    Aug 2003 - Mar 2005

  • Customer Service Representative/Executive Response Team

    Sept 2001 - Aug 2003
• 

  Dell

  Aug 2013 - now

  Senior Service Account Manager

  Trusted advisor to some of Dell's most valued enterprise customers providing consulting and end-to-end lifecycle management for complex data center technologies.Apply ITIL service management based principles within a project management framework to align customer business and IT objectives while playing an integral part in helping customers avoid unplanned outages through proactive preventative guidance.