Abby Coles

Experience

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  Brandy Melville

  Mar 2015 - Jun 2015

  Sales Associate

  • Prepared visual merchandising while also maintaining the position as a brand ambassador. • Helped with social media marketing while connecting with customers and fostering beneficial relationships for the company. • Presented excellent customer service and a driven, determined attitude to find new ways of marketing our products.

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  Free People

  Sept 2015 - Sept 2018

  Sales Associate

  • Served as a brand ambassador providing outstanding customer service, driving sales, and receiving customer feedback. • Placed at the top of the sales leaderboard consistently on monthly sales competitions. • Collaborated to create social media marketing projects for internal channels.• Co-created marketing plans for visual merchandising and customer acquisition.

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  Better

  Jan 2020 - Apr 2022

  • Worked with clients, real estate agents, and loan originators to assure timely closing of home purchases or refinances. Liaised between departments, provided technical support, and assisted in administrative duties.• Conducted administrative support for directors, senior managers, managers, and the sales team. Organized meetings, answered client questions, and directed incoming calls.• Provided best-in-class customer service managing a high volume of accounts while maintaining compliance and privacy guidelines. • Wrote, edited, and published internal and external communications. Proofread text thoroughly and made necessary spelling and grammar corrections.• Managed multiple large-scale, multi-step financial transactions, delivering on quick timelines and within regulations.• Supported American Express marketing liaison team advising on sales trends, strategies, and feedback weekly. Show less

  • Associate Home Advisor

    Nov 2020 - Apr 2022

  • Customer Experience Associate

    Jan 2020 - Oct 2020
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  Gameloft

  Feb 2023 - Jul 2024

  Account Coordinator

  • Strengthened partner relationships with Fortune 500 companies by ensuring high-quality connections and efficient correspondence.• Strategized creative marketing initiatives through collaboration with key partners. Promoted and ensured timely featuring of Gameloft games, such as Asphalt 9, Disney Speedstorm, and Disney Dreamlight Valley, to various stores and platforms.• Liaised between internal and external departments, analyzed data, created and edited informational decks and case studies, and provided relational support to game and technical teams.• Traveled to high-profile conventions such as Game Developers Conference to stay informed about the gaming industry's latest news, trends, and announcements.• Managed administrative duties such as scheduling and traveling for C-suite level executives, directors, and senior managers. Organized meetings and connected virtually and in person with partners. Show less