Luc Maney

Experience

• 

  GNC

  Dec 2007 - Jan 2011

  General Manager

  -Manage the operations, staffing, and sales/profit goals in a single assigned retail store.-Ensure total compliance with all store operations policies-Sell merchandise to customers by following GNC's prescribed selling methods-Manage the store's inventory with GNC guidelines. Receive, check, and shelve all merchandise orders-Manage work schedules within established budgets for optimal store coverage-Hire, train, discipline, review, and terminate employees

• 

  Zillow

  Feb 2011 - Jan 2025

  Led complex cross-functional technology initiatives, managing full project lifecycle from conception to delivery while aligning program goals with strategic objectivesCreated comprehensive program plans, assessing and mitigating risks, managing dependencies to ensure successful executionDrove strategic planning and execution of large-scale platform projectsOrchestrated collaboration between product, sales, and leadership teams to find paths forward in difficult situationsLeveraged strong analytical and strategic thinking skills to navigate complex stakeholder relationships and deliver high-impact Show less During my tenure at dotloop, I experienced our acquisition by Zillow Group in 2015. After the acquisition, I continued my work in maintaining and improving dotloop's approach to Strategic/ Enterprise level Broker Partners (pre & post sale).Some accomplishments include:-First Customer Success Manager of Enterprise Accounts Team-Involvement in implementing the "Success Management, Enterprise Accounts" department to replace traditional Account Management.-Successfully productized new revenue streams.Responsible for working with dotloop's large strategic customers. Focused on maintaining a high level of customer satisfaction by building long-term strategic relationships with our partners. Show less

  • Senior Program Manager

    Jan 2024 - Jan 2025

  • Senior Industry Development Manager

    Jan 2016 - Mar 2024

  • Senior Customer Success Manager, Enterprise Accounts

    Jan 2014 - Jan 2016

  • Customer Success Manager

    Jan 2012 - Dec 2014

  • Customer Experience Representative

    Feb 2011 - Jan 2012