Tracy Radwan, PMP

Experience

• 

  HP

  Jan 1997 - Jan 2009

  Managed the $1M program budget and onshore and offshore resources for presentation builder—a content management system that allows for the creation of sales presentations from a number of different decks.* Led the formal deployment and expansion of presentation builder, increasing content by 200% for a total of 95k useable slides. * Identified and implemented a new audio recording solution, replacing the event recording services with HP’s internal media solutions provider, following the shutdown of presentation builder. Show less Managed the flow of critical product, program and sales information to HP Sales Reps and HP Channel Partners, maximizing customer contact and sales performance results. Advised product divisions in defining and deploying field deliverables and sales collateral. Acted as an advocate for the field and partners on content issues. Electronic Sales Partner (ESP) / The Source content management and channel partner interactions. * Developed and implemented overall field and channel partner communication plans that resulted and promoted awareness of HP’s strategy and new product introductions to the field selling organization, on an average of one a month. Collaborated with all functional marcom areas for execution.* Managed the Enterprise Sales Group Weekly News containing core content from all the product groups within the organization.* Managed the wins and references process that supported the quarterly earnings announcement.* Designed, developed, implemented and maintained 80 websites housed on ESP, for both the field and enterprise channel partners. * Developed and managed the implementation and training plan for the roll-out of ESP 2.4.* Performed training for the roll-out of ESP 2.4 in over 10 countries to both HP personnel as well as enterprise channel partners. Show less

  • Program Manager

    Jan 2004 - Jan 2009

  • Marketing Communications Manager

    Jan 2003 - Jan 2004

  • Marcom Program Specialist/ Marketing Communications Manager

    Jan 1997 - Jan 2003
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  Hewlett Packard Enterprise

  Jan 2009 - Nov 2017

  Senior Project Manager

  Oversaw and managed a vendor transition for event management—from external to in-house execution, assuming ownership and management of event execution across HPE’s product portfolio.* Earned recognition as an “Innovator at Heart” for improving the execution of the WW Ambassador Symposium, identifying and streamlining process to track, delivery and manage sessions that automate and improve productivity for business unit leaders.* Managed the pre-sales recording services program, managing the content development and delivery of more than 156 technical talks and 150 product demos, introductions, and webinars to the Enterprise sales force within one year. * Saved more than $50k in vendor expenses in one year, initiating an RFP process for media solutions providers, and recommending a transition to a new vendor for select program recordings and large events.* Led the roll out of a chat service for use by channel partners and presales technical support, piloting in a number of different countries prior to implementation and localizing in 8 languages.* Managed the capacity advisor program that assists customers in the streamlining of their systems and capacity load, training more than 30 specialized support personnel on the service delivery.* Investigated and piloted a variety of new technologies, deploying multimedia solutions that enabled delivery of technical webinars, new product introductions, product demonstrations and peer-to-peer technical training.* Educated content owners on the benefits and cost efficiency of ‘record once, deploy to many,’ increasing the adoption of the pre-sales multimedia program. Show less

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  HP

  Jan 2018 - now

  Transition (Project) Manager, Professional Services

  * Plan and successfully transition operational responsibility for contracted Managed Print Services from the customer to HP.* Coordinate the activities of internal and external vendors in support of customized solutions. * Establish and ensure appropriate processes are followed as listed in customer contracts.* Lead and manage the execution of the project plans.* Financial management for transition and transformation activities, including collecting cost data and providing forecasts.* Develop each projects scope of work, estimates, schedule and risk.* Accountable for baselining cost and budget data and assessing impact on the plan of record to assure delivering to contract commitments. Show less