Alun Rees

Experience

• 

  London Borough of Camden

  Nov 2011 - now

  Assisting the residents of Camden who have opened up their homes to house a Ukrainian Refugee or family, ensuring that the host is contacted and an application form is completed. Gather relevant documentation from the host to support the application and to book accommodation and welfare check (standard or enhanced DBS) appointments. Support the Manager in running Outbound and Inbound teams ensuring that assitance is provided to those experiencing problems because of Covid-19.Receive and correlate information received from the NHS on those testing positive for Covid-19.Distribute the information to the Outbound Team to call back and offer food and/or financial support; mental health and suicidal assistance.Attend daily briefings to discuss the service and to make improvements Show less Opening and closing accounts. Sending bills and enquiry letters to customers. Responding to customer letters in a timely manner. Negotiating payment plans with customers who are having financial problems. Interviewing customers face to face and ensuring that their needs are met in accordance with our policies and procedures. Meeting and greeting customers, stakeholders and visitors that visit the Office.Dealing with high volume of calls for Housing Benefits, Council Tax; Rent, Leaseholder Services, Pest Control and District Housing Enquiries. Some of the calls result in the taking of payments, setting up of standing order payments for leaseholders service charges, dealing with housing needs enquiries; Pest Control bookings and the taking of payments and District Housing enquiries including tenancy, estate parking and the ordering of fob keys. Show less

  • Accommodation Placement Adviser

    Mar 2024 - now

  • Senior Customer Services Officer

    Dec 2020 - now

  • Customer Services Officer

    Sept 2019 - Dec 2020

  • Estate Parking & Access Officer

    Sept 2018 - Sept 2019

  • Customer Services Officer

    Nov 2011 - Sept 2018