Dhammika Sudusinghe

Experience

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  Taj Hotels Resorts and Palaces

  May 2001 - Apr 2004

  Executive Housekeeper/ in charge of Laundry & Recreations

  5* star Hotel with 575 rooms and 5 F&B outlets Meeting rooms and banquet halls with 10,000 sqm,meeting rooms. The Taj Samudra Hotel is one of the leading Five Star Deluxe Hotels in Colombo. The Structure comprises of 525 bedrooms including 1 Royal Suites, 64 Executive Suites, and 54 junior suites 207 Deluxe Rooms.Projects 1. Renovation of Guest rooms.2. Hotel's structure reinforcement and repairs.3. Renovation of the 300 Guest rooms 4. Renovation of North Wing Guest rooms.5. Renovation of the laundry facilities. Show less

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  Starwood Hotels & Resorts Worldwide, Inc.

  Apr 2004 - Apr 2008

  Executive Housekeeper & in charge of Laundry/ Recreation

  5* star Deluxe Hotel with 371 rooms including 2 Royal suites,5 head of states suites,5 diplomatic suites,80 executive suites,20 Junior suites, 259 Deluxe rooms and 10 F&B outlets, The largest and most impressive convention and banqueting facility in Middle East. 1000 square feet, It is celebrated reputation has made GICEC the favourite venue for the island’s most prestigious events. From international conferences to corporate parties and exhibitions.

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  Intercontinetal Hotel

  May 2008 - Feb 2015

  Executive Housekeeper and Laundry Manager

  5* hotel Resort comprise 392 rooms, 6 F&B outlets. Banquet Facilities large Ball rooms. One of the largest and most impressive convention and banqueting facility in Middle East. 1000 square feet, It is celebrated reputation has made GICEC the favourite venue for the island's most prestigious events. From international conferences to corporate parties and exhibitions.Projects Management1. Bayshore and beach development project (Bayshore restaurant, pool bar, beach bar, 3 swimming pools, and health club)2. Byblos the Lebanese restaurant.3. Renovation of the Boccacio And Belgium bay Café Achievement 1.Maintained the overall guest satisfaction rating in the top 5 of the company ( 68 Intercontinental hotels in the region ) Show less

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  Marriott Hotels

  Feb 2015 - Dec 2017

  Director of Services and and quality Assurance

  Planned, organized and monitored staff activities to ensure compliance with quality assurance standards set by the hotel.* Analyzed data of expenditures, wages, labor and supplies in relation to hotel financial forecasts and budgets.* Distributed and delegated workload to guarantee maximum production and guest satisfaction with the minimum outlay of expenses.* well versed in yield management strategies and all areas of budgeting and cost control.* Exposure to a number of property management systems including Opera and FidelioAchievementsRunning successful operation and maintain high standards and achieved highest score in Guest voiceSignificant improvement in all 23 Medallia measurement criteria’s.• Achieved 88% on Marriott’s Operational Standard Audit vs 85.5% in 2016.• Achieved 99.2% on Marriott’s Brand Standard Audit (Third highest score in MENA region!)• Improved TripAdvisor Ranking by 56 positions between January 2016 and February 2017 AchievementsRunning successful operation and maintain high standards and achieved highest score in Guest voiceSignificant improvement in all 23 Medallia measurement criteria’s.• Achieved 88% on Marriott’s Operational Standard Audit vs 85.5% in 2016.• Achieved 99.2% on Marriott’s Brand Standard Audit (Third highest score in MENA region!)• Improved TripAdvisor Ranking by 56 positions between January 2016 and February 2017 Projects 1. Rebranding and renovation of Guest rooms.2. Hotel's structure reinforcement and repairs.3. Renovation of the Guest rooms in Tower A & B.4. Renovation of Resort Guest rooms.5. Renovation of the laundry facilities. Show less

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  Voco Hotels

  Dec 2017 - Sept 2019

  Multi property Director of Housekeeping and quality Assurance

  5* star Deluxe Hotel with 571 rooms 190 furnish apartments including Royal suites, presidential suites 80 executive suites, 459 Deluxe rooms, and 10 F&B outlets• Enhanced quality management across the Hotel operations – HK credit system, better quality, improved scores• Improved Guest Satisfaction Scores by 26% within 06 months• Setting up linen room operations• Achieved 98.4% scores in Mystery Audit• Enhanced Guest Room Preventive Maintenance Program• Overseeing guest rooms renovation• Involved in the design & development of Hotel rooms renovation plan Show less

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  John Keells Holdings PLC

  Sept 2019 - Jan 2021

  Group Director of Housekeeping

  Managing overall operations in 15 Properties in Housekeeping and Laundry operations, training, and evaluating the performance of the employees. Streamlined communication management, allowing for smooth sharing of information and feedback.Coordinated with Multi properties. Engaged with Executive Housekeepers to resolve complaints and ensure that maintain quality and standards.Work closely with the front office Team and maintain in social media platform with high raking Looking after the overall properties assets inventory & analysis the upcoming future need for operational requirement Show less

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  The St. Regis Doha/ St Regis Marsa Arabia

  Jun 2022 - now

  Director of Housekeeping

  Overlooking Housekeeping Laundry operations, training, and evaluating the performance of the employees. Streamlined communication management, allowing for smooth sharing of information and feedback.Coordinatw and Engaged with Executive Housekeepers to resolve complaints and ensure maintain St Regis quality and Brand standards.Work closely with the front office Team to maintain a social media platform with a high rank in the region. Looking after overall properties assets inventory & analysis the upcoming future need for operational requirement Show less