Tiago R.

Experience

• 

  Transporta, S.A

  Jan 2006 - Jul 2007

  General Operative

  General commercial administration.Documentations and schedule planning.On-site products delivery.

• 

  Vigopor

  Aug 2007 - Sept 2011

  Administrative Assistant

  Administrative duties and costumer assistance.Planning, coordinating and supervising concrete structures budget requests.Creation and maintance of business database.

• 

  Vodafone Portugal

  Nov 2011 - Mar 2015

  Customer Support

  Sales Force support regarding billing and communications solutions.IPTV and Voip information.Costumer Support via e-mail and call center.Management of benefits balance for customer and business Reporting and monitoring KPI’s and SLA’s

• 

  GENPACT

  Jul 2015 - Sept 2017

  Training and quality Support the entire Hire to Retire cycle.Carry out bi-weekly and monthly reports. (Payments / Leave of absences).Employee services and total rewards administration.Workforce administration, payroll functions, and benefits administration.

  • OTC Senior Process Specialist

    Mar 2017 - Sept 2017

  • Senior Credit and Collections Analyst

    May 2016 - Mar 2017

  • HR Officer Process Associate

    Jul 2015 - Jun 2016
• 

  MSD Czech Republic

  Dec 2017 - Mar 2024

  Finance Services integrationFSCM ImplementationProcess automation Collection strategies establishment for countries and activities in scopeManagement of receivablesImprovement and standardization of collections systems in place (SAP)Training and quality control of newcomers Invoice and payment processing.Cash allocation.Credit management and review for existing and new customers.Account reconciliation.

  • Sr Business Consulting OTC GPO

    Jul 2019 - Mar 2024

  • Subject Matter Expert - Collections

    Nov 2018 - Jun 2019

  • Credit and Collections Specialist

    Dec 2017 - Nov 2018
• 

  MSD Portugal

  Mar 2024 - now

  Sr Business Consulting OtC