Tipheret Peña

Experience

• 

  University of Minnesota

  Aug 2014 - May 2016

  Community Development Coordinator, Housing and Residential Life

  • Managed and marketed Residence Hall Student Groups and provided student support to Group members• Led messaging initiatives within the residential community to encourage student development and engage residents in community and hall events• Engaged with residents online using social media to update, inform and entertain students; participated in community-, departmental- and building-wide digital messaging initiatives• Assisted building supervisors and Community Advisors with in-hall programming and administrative tasks; aided with the opening and closing of a residential building and various special projects Show less

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  Cornerstone Advocacy Services

  Jun 2016 - Aug 2016

  Criminal Justice Intervention Intern

  • Served as an advocate for victim/survivors of sexual and relationship violence in criminal court proceedings and functioned as a liaison between the victim/survivor and the criminal justice system• Consulted with members of the legal system and court personnel to relay information• Kept records of court appearances, phone calls and in-person contacts with and on behalf of victim/survivors• Provided relevant information to victim/survivors and facilitated their involvement in every court appearance Show less

• 

  University of Minnesota

  Aug 2016 - May 2017

  • Managed the 24-hour information desk at a university residence hall and provided customer service and guidance to residents and guests• Enforced departmental policies, appropriately handled unpredictable situations, facilitated appropriate referrals to building management and other university departments and facilities• Provided tours of the residence hall to prospective students and their families• Assisted Business Operations Supervisor with special projects and collaborated with hall Security Monitors and Community Advisors when necessary Show less • Facilitated the interactions of 34 residents and built personal relationships with them to create a safe and positive community living environment and addressed any questions or concerns that arose• Supervised and effectively responded to all 600 residents of the building in crisis and unpredictable situations; enforced building and department regulations to ensure the safety of residents• Served as the first Community Advisor of the Social Justice Action living learning community and facilitated discussions, trainings, and events with and for participating residents to engage them in social justice issues both on campus and nationally• Completed departmental training on conflict resolution, diversity, and social justice Show less

  • Office Assistant, Housing and Residential Life

    Sept 2016 - May 2017

  • Community Advisor, Housing and Residential Life

    Aug 2016 - May 2017
• 

  Patina Stores

  Nov 2017 - now

  • Act as Manager on Duty; supervise and delegate tasks to sales associates• Process and assist in the delivery and organization of product transfers; perform regular inventory counts• Fulfill online orders using Shopify software• Reconcile drawers when opening or closing the store; prepare cash deposits• Greet and aid customers in selecting specific retail items and answer any questions regarding merchandise• Regularly restock and organize products on the sales floor; assist in organizing and back-stocking in the back room• Manage the cash registers and jewelry counter• Assist visual merchandisers in changing or rearranging product displays; maintain the atmosphere and cleanliness of the store Show less

  • Sales Supervisor

    Jul 2018 - now

  • Sales Associate

    Nov 2017 - Jul 2018
• 

  Bridges to Safety

  May 2019 - Dec 2019

  Part-Time Operations Coordinator

  • Served as a first contact for victim/survivors of domestic violence and assessed their needs by providing them with initial support, proper intake, and paperwork• Collaborated with the Lead Operations Coordinator and on-site partner agencies to assure the effective delivery and quality of services to participants and provided referrals when needed• Monitored the flow of participants and partners and tracked daily activities and demographics to better understand and improve the operations of the center• Established and maintained a safe, clean, and comfortable environment and de-escalated any volatile situations Show less

• 

  St. Paul and Ramsey County Domestic Abuse Intervention Project

  Jun 2019 - Dec 2019

  Legal Program Support Staff

  • Assisted legal advocates by creating and updating client files and abuser cards and organized accordingly• Supported advocates and directors with any follow-up duties or additional administrative tasks

• 

  Normandale Community College Foundation

  Sept 2021 - now

  • Helps maintain accurate donor records and ensures accurate tracking and reporting of donor activity and gifts with Raiser's Edge database• Liaises with college departments regarding Foundation-sponsored programs• Develops and implements a comprehensive stewardship program• Manages, creates, documents, and maintains all scholarship funds for the Foundation• Uses Scholarship Manager software to create, update, and manage both general and departmental scholarships; creates and manages scholarship applications; manages the reviewing and awarding of candidates• Works closely with Normandale College staff and faculty to manage the awarding process and fund disbursement• Serves as the main point of contact and subject matter expert on campus for scholarship-related matters• Supports the creation of and implements the annual plan for fundraising events, as well as any community events and college-run events• Coordinates all pre-event, day-of logistics, and post-event follow-up for events Show less • Created, managed, documented, and maintained all scholarship funds for the Foundation• Used Scholarship Manager software to create, update, and manage both general and departmental scholarships; created and managed scholarship applications; managed the reviewing and awarding of candidates• Worked closely with Normandale College staff and faculty to manage the awarding process and fund disbursement• Served as the main point of contact and subject matter expert on campus for scholarship-related matters• Produced the annual scholarship budget based on availability of funds and award criteria• Managed all aspects of the Foundation's mid-level donor program, focusing on scholarship, employee, and retiree donors Show less

  • Donor Relations and Scholarship Manager

    Aug 2024 - now

  • Annual Fund and Scholarship Manager

    Sept 2021 - Jul 2024