Phong Chu

Experience

• 

  Unisys

  Jun 1990 - Mar 1993

  Quality Assurance Test Engineer
• 

  FileNet

  Mar 1993 - Nov 2006

  • Designed, developed and delivered training programs for FileNet programming and administration courses using different delivery methods: Instructor-led Training (ILT), Virtual classroom and e-Learning

  • Technical Training Specialist

    Oct 1998 - Nov 2006

  • Senior Engineer

    May 1995 - Oct 1998

  • Software Test Engineer

    Mar 1993 - May 1995
• 

  IBM

  Nov 2006 - Mar 2012

  Technical Training Specialist

  • Designed, developed and delivered training programs for IBM Enterprise Content Management (ECM) and BPM programming courses to customers, partners and employees• Developed sample code using JSP, Java, XML, XSL in a J2EE platform and VB .NET, ASP, HTML and C# in .NET framework

• 

  Kofax

  Feb 2012 - May 2020

  Principal Enablement Manager

  • Designed, developed and implemented internal workflow solutions to automate repetitive tasks using Kofax Business Process Management (BPM), Robotic Process Automation (RPA) and Business Intelligence (BI) to help the Sales team be more productive• Designed, developed and delivered training programs for TotalAgility, the Kofax Dynamic Case Management to field constituents (Sales Engineers, Support Engineers, Professional Services) and business partners• Built demo environment for Sales team to highlight Kofax products• Designed and developed in-house onboarding solution to enable new Sales Representatives• Coordinated with Human Resources, IT, Marketing, Product Development, Sales and Presales department to provide sales training assets for the onboarding program• Designed and implemented training curricula for new hires and for continuous product trainings• Developed and delivered demos and technical presentations at Kofax events worldwide• Automated CRM report creations to help Sales Representatives keep Salesforce opportunities up to date for better forecasting results Show less