Adriana Ramirez

Experience

• 

  Delphi

  Dec 2003 - Dec 2008

  Warranty Engineer

  Warranty responsible engineer for VR and digital transmission sensors and ABS sensors •Continuous failure analysis on sensors, from manufacturing to functional problems •Development of corrective actions and documentation in 8D’s and 5-phases formats •Creation of IPTV charts and gate charts using GM databases •Involvement in Shainin project teams (Red X Apprentice certification) •Creation of power point/excel presentations and reports for meetings with customers, suppliers and supervisors (Mexican and US) Show less

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  Continental

  Dec 2008 - Dec 2010

  Warranty Specialist

  Costumer contact for quality complaints * Leadership in meetings with customers to negotiate PPMs and discuss improvements based on their complaints or in continuous improvement programs * Continuous failure analysis on harnesses from manufacturing to functional problems •Development and coordination/ implementation of corrective actions and documentation in 8D’s and 5-phases formats or as required by customer part of the scrap reduction team * Responsible for control plans and production quality Responsible of quality inspectors and gp12 áreas Show less

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  ECI

  Dec 2010 - May 2012

  Customer Liaison / Interim Quality Manager

  Customer Liaison / Interim Quality Manager All the Customer Liaison functions plus: * Attendant in staff meetings to develop strategic plans for quality improvement (Quality Systems / Quality Assurance / Continuos Improvement) * Key attendant in NPI meetings to establish the quality steps needed to new launch projects * Attendant in monthly meetings to review metrics and create strategies for improvement Customer Liaison* Customer contact for quality complaints on electrical * Leadership in meetings with customers to negotiate PPMs and discuss improvements based on their complaints or in continuous improvement programs * Continuous failure analysis on harnesses from manufacturing to functional problems •Development and coordination/ implementation of corrective actions and documentation in 8D’s and 5-phases formats or as required by customers * Creation of IPTV charts and paynter/gate charts * Internal audits and findings reports (ISO TS internal auditor certification) * Creation of power point/excel presentations and reports for meetings with customers, suppliers and supervisors (Mexican and US) * Participation in process variation meetings * Participation in control plan changes derivate of customer complaints / corrective actions Show less

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  Automotive Lighting

  Jun 2012 - May 2013

  Quality Engineer

  Costumer contact for quality complaints * Leadership in meetings with customers to negotiate PPMs and discuss improvements based on their complaints or in continuous improvement programs * Continuous failure analysis on harnesses from manufacturing to functional problems •Development and coordination/ implementation of corrective actions and documentation in 8D’s and 5-phases formats or as required by customer part of the scrap reduction team * Responsible for control plans and production quality Responsible of quality inspectors and gp12 áreas Show less

• 

  Lear Corporation

  May 2013 - Sept 2017

  Customer Contact Engineer (Quality)

  o Customer contact for quality complaints on seat covers o * Leadership in meetings with customers to negotiate PPMs and discuss improvements based on their complaints or in continuous improvement programso * Continuous failure analysis on sewing processo * Development and coordination/ implementation of corrective actions and documentation in 8D’s and 5-phases formats or as required by customerso * Creation of power point/excel presentations and reports for meetings with customers, suppliers and supervisors (Mexican and US) o * Active participant in QRQC meetings and process improvement activities Show less

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  MAHLE

  Sept 2017 - Dec 2022

  SQE, INCOMING SUPERVISOR, METROLOGY AND METALLOGRAPHY LAB SUPERVISOR

  • Customer Quality Engineer

    Aug 2019 - Dec 2022

  • SQE

    Sept 2017 - Jul 2019
• 

  SEMCO

  Jan 2023 - Dec 2024

  Customer Service Quality Manager

  • In charge of project compliance and customer satisfaction• Team organization and customer requirements• Analysing and managing project risk• Monitoring progress and time-line goals• Attending customer complaints and warranty claims