Nada Asghar

Experience

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  MakkahNewsPaper

  Nov 2015 - Jun 2019

  - Monitored and studied site traffic and engagement trends using web analytics platforms, and prepared weekly and monthly reports of website performance.- Collaborated with the development team to identify and resolve recurring software bugs, leading to a 30% decrease in reported issues, and improved the efficiency and effectiveness of productivity.- Served as project manager conducting system analysis, planning, implementation, and quality assurance in the Production Lifecycle Project. - Conducted code reviews of existing website frameworks and provided high-quality code to enhance website performance.- Developed an interactive website using various software programs.- Collaborated in the successful implementation of a new website in 2015.

  • Technical Officer

    Apr 2017 - Jun 2019

  • Programmer

    Nov 2015 - Apr 2017
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  Syaq | سياق

  Aug 2018 - Sept 2019

  Technical Advisor

  - Collaborated with product management teams to develop technical requirements and solutions for new products/projects.- Participated in project planning and decision-making processes, offering technical guidance and expertise.- Participated in the creation and review of technical proposals for new projects.

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  STC Channels

  Jun 2019 - Sept 2021

  IT Project Manager

  - Managed the successful implementation of more than 15+ order fulfillment change requests, resulting in a 10% improvement in sales rates and quality of service.- Analyzed and documented existing processes, identifying areas of improvement and recommending solutions,- Part of “Fixed Line Journey” one of the Digital Transformation initiatives by stc, support a large-scale technical project to enhance customers’ experience and service by collaborating with cross-functional teams (Oct ’19 – Jan ‘20). Show less

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  Nana | نعناع

  Jul 2020 - Aug 2020

  Business Analyst

  - Analyze the back office wireframe dashboard, and phone application throughout the user story, acceptance criteria, and the business rule.- Build up a complex application process that describes the registration journey including 7 layers with a deep level of analysis.- Create multiple test case scenarios before the application deployment as a part of quality assurance, and test each one after the deployment.

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  G20 Media Committee

  Sept 2020 - Nov 2020

  Technical Officer

  - In charge of overseeing and monitoring the technical specifications and technologies of the website and its associated servers.- Organize and manage all communications with relevant stakeholders (SDAIA, Saudi Press Agency, consultant) to ensure compliance with requirements and adhere to the planned timeline.- Collaborated with the Media Relations Team, for coordinating Media professionals’ registration during the three-day Riyadh summit.

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  Stc

  Sept 2021 - now

  - Collaborated with the Retention and Analytic & Campaign businesses to identify upsell opportunities, resulting in a 15% increase in revenue from existing customers and improved customer retention.- Established Loyalty Squad in 2022, implemented an agile project management method which resulted in improvement of the delivery timeline by 30% in 2022 and increase in revenue by 15% in 2023. - Successfully managed and completed delivery of 30+ change requests on time.- Developed and maintained relationships between stakeholders, applications, and operations, leading in reducing the time solving technical and operational issues.

  • Customer Lifecycle Management Solutions Section Manager

    Feb 2022 - now

  • Senior Project Manager

    Sept 2021 - Feb 2022