Anand Singh

Experience

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  IBM GLOBAL PROCESS SERVICES

  Oct 2010 - Feb 2012

  Lead Analyst

  ● Worked on technical troubleshooting of Intuit's Accounting Software QuickBooks● Collaborated with enterprise customers on training & upselling.● Work as per the KPIs shared by management- AHT, Quality, Product Knowledge, Survey● Work on product adoption, growth, and feature enhancements with engineering teams.● Operating as the internal voice of the customer and advocate for the client's needs (services, support, product management, executive alignment)● Managing and tracking key performance indicators (KPIs) of new hires● Work with the training and development team to devise new training materials for new hires, inorder to help further streamline the ramp-up process.● Work internally on setting up process documentation and conduct presentations on the ideas in front of leadership.● Formulating weekly report Show less

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  Adobe

  Feb 2012 - now

  Client Success Manager