Jacques Mac Nab

Jacques Mac Nab

Fault Manager

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  • Timeline

  • About me

    Project Manager at Thales - Mission critical infrastructures

  • Education

    • Lycée privé saint Charles

      -
    • Ecole spéciale de Mécanique et d'Electricité

      1988 - 1992
      Ingénieur Electrical and Electronics Engineering
  • Experience

    • ALTEN

      Sept 1993 - Dec 1995
      Fault Manager

      Fault Management database administrator : coordinating and planning the correction of internal & customer SW/HW anomaly reports within a multilingual integration & validation team (English,German,French)

    • Alcatel-Lucent

      Jan 1996 - Jan 2004

      Leading a team in charge of contractual maintenance support for customers of 3G infrastructures :- Planning, resources workload, and Help desk / incident / field support management (42 people)- Resource allocation & skill management : 12 new consultants hired in 2 years- PMO support role for EMEA : building skills & resource inventory, costs optimisation.- Subcontractor negotiation support during RFQ/e-sourcing phases- Project Management support to Netherland affiliate. Prime Customer interface for Mobile Radio rollout, liaising & reporting to national Project Director- Forecasting, orders and billing management facing customer regional headquarter team- Ordering subcontractors for equipment installation & field implementation- NOC/Operation Centre, Quality and field maintenance teams management (6 people) - Level3 GSM technical support for France Telecom and worlwide (30 mobile networks)- Writing & validating network operation method for wireless telco.

      • Technical support Team Manager / Sourcing & purchasing referent

        Jan 2002 - Jan 2004
      • Regional Implementation Manager

        Jun 1999 - Jan 2002
      • Customer Services engineer

        Jan 1996 - Jun 1999
    • Alcatel-Lucent

      Jan 2005 - Jan 2014

      Addressing telecom operators market for France and Libya area : software and solution, integration & transformation services (build/run) for Fixe/Mobile tiers-1/2 Telcos, MVNO or alternates :- Orange, SFR, Bouygues Telecom, Free, Verizon- Numericable, NRJ Mobile, Hub Telecom, Overseas/Libya : SRR, ETECSA, Al Madar, LibyanaBuilding end-to-end commercial & technical proposals, coordinating RFQ/RFI bid responses with internal stakeholders; focusing on costs, profitability, planning and overall risks management.Pre-sales Team management (11 people in 2012)Leading opportunity qualification, bid strategy and development management. Profit & Loss assessment and offer validation, (C-level escalation for offer approval) with sales, risks & finance department, customer delivery teams and EMEA HQ team. Show less

      • Program Manager - Managed Services

        Jul 2013 - Jan 2014
      • Bids & Proposals manager for France & Lybia

        Jan 2008 - Jul 2013
      • Pre-sales support engineer for middle-east / India / Africa / South America

        Jun 2006 - Dec 2007
      • Wireless In building business development & specific project manager for Orange Corporate

        Jan 2005 - Jun 2006
    • Certilog

      Jan 2015 - Jul 2015
      Business Support Consultant

      Certilog provides audit, training and Agile certifications in software testing domains, matching the professionalisation needs of your IS organizations

    • Thales Communications & Security

      Aug 2015 - Dec 2018
      Bids & Proposals Manager

      Building value added technical & commercial proposals in critical infrastrucures areas; adressing security requirements of essential operators / OIV

  • Licenses & Certifications

    • People management training

      VIVACCI
      Jan 2013
    • APMP - Foundation level

      Association of Proposal Management Professionals
      Oct 2010
    • PMP

      PMI - Project Management Institute
      Jun 2005
    • ITIL® Foundation V3

      APM Group
      Jan 2014