Jacques Mac Nab

Experience

• 

  ALTEN

  Sept 1993 - Dec 1995

  Fault Manager

  Fault Management database administrator : coordinating and planning the correction of internal & customer SW/HW anomaly reports within a multilingual integration & validation team (English,German,French)

• 

  Alcatel-Lucent

  Jan 1996 - Jan 2004

  Leading a team in charge of contractual maintenance support for customers of 3G infrastructures :- Planning, resources workload, and Help desk / incident / field support management (42 people)- Resource allocation & skill management : 12 new consultants hired in 2 years- PMO support role for EMEA : building skills & resource inventory, costs optimisation.- Subcontractor negotiation support during RFQ/e-sourcing phases- Project Management support to Netherland affiliate. Prime Customer interface for Mobile Radio rollout, liaising & reporting to national Project Director- Forecasting, orders and billing management facing customer regional headquarter team- Ordering subcontractors for equipment installation & field implementation- NOC/Operation Centre, Quality and field maintenance teams management (6 people) - Level3 GSM technical support for France Telecom and worlwide (30 mobile networks)- Writing & validating network operation method for wireless telco.

  • Technical support Team Manager / Sourcing & purchasing referent

    Jan 2002 - Jan 2004

  • Regional Implementation Manager

    Jun 1999 - Jan 2002

  • Customer Services engineer

    Jan 1996 - Jun 1999
• 

  Alcatel-Lucent

  Jan 2005 - Jan 2014

  Addressing telecom operators market for France and Libya area : software and solution, integration & transformation services (build/run) for Fixe/Mobile tiers-1/2 Telcos, MVNO or alternates :- Orange, SFR, Bouygues Telecom, Free, Verizon- Numericable, NRJ Mobile, Hub Telecom, Overseas/Libya : SRR, ETECSA, Al Madar, LibyanaBuilding end-to-end commercial & technical proposals, coordinating RFQ/RFI bid responses with internal stakeholders; focusing on costs, profitability, planning and overall risks management.Pre-sales Team management (11 people in 2012)Leading opportunity qualification, bid strategy and development management. Profit & Loss assessment and offer validation, (C-level escalation for offer approval) with sales, risks & finance department, customer delivery teams and EMEA HQ team. Show less

  • Program Manager - Managed Services

    Jul 2013 - Jan 2014

  • Bids & Proposals manager for France & Lybia

    Jan 2008 - Jul 2013

  • Pre-sales support engineer for middle-east / India / Africa / South America

    Jun 2006 - Dec 2007

  • Wireless In building business development & specific project manager for Orange Corporate

    Jan 2005 - Jun 2006
• 

  Certilog

  Jan 2015 - Jul 2015

  Business Support Consultant

  Certilog provides audit, training and Agile certifications in software testing domains, matching the professionalisation needs of your IS organizations

• 

  Thales Communications & Security

  Aug 2015 - Dec 2018

  Bids & Proposals Manager

  Building value added technical & commercial proposals in critical infrastrucures areas; adressing security requirements of essential operators / OIV