Subha Nandi

Experience

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  Infoton Systems & Services Pvt Ltd

  Jan 2000 - Jan 2001

  Technical Support
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  Fidelity Technology India Pvt Ltd

  Aug 2001 - Nov 2004

  Technical Analyst

  Server Administration including maintenance and new projects on Windows NT/2K, Exchange and IBM AS/400 right from inception to completion.Technical Mentor on the above mentioned platforms for the entire team.Mentoring the Technical Service Helpdesk Team.Internal Quality auditor for ISO 9001:2000, performing Gap analysis and working with business units to close the gaps, continuous improvement in areas of technical and business critical domains.Actively involved in DR and Risk assessment on the above mentioned platforms. Role involves identifying existing risks, rating infrastructure as per CRISIL AAA, etc. and involving the Senior Management in taking a business decision as to whether the risks are to be carried forward or a contingency plan needs to be defined, framing a contingency scenario, implementing, performing system and business acceptance testing and the formal signoff of SLAs.International Exposure has been provided for knowledge transfer in the areas of server monitoring, designing and deploying business critical infrastructure for internal business applications. Responsible for the transition of remote server monitoring activities. Actively involved in a number of confidential Security initiatives of the present organization.Actively involved in Incident and Change Management activities of the organization, including identifying problem severity, business impact and providing tier 3 support for the server infrastructure team, informing the business and adhere to SLAs. Show less

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  Tecnovate Pvt Ltd

  Jan 2005 - Jun 2006

  Project Manager

  Managing the entire Data center Operations including system administration, security, Disaster Recovery, etc. Managing two functional aspects of Data Center Operations – a 24X7 Infrastructure Monitoring and Core Data Center Server administration. Actively involved in Corporate initiatives/ strategies such as Sarbanes Oxley compliance, Planning for Hot Recovery sites, etc.Handled an Offshore Infrastructure Transitioning project of net value 100,000 GBP.Managing a Team Size of 30+ Infrastructure Specialists proving Remote as well as Onsite Support. Show less

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  Tech Mahindra Ltd

  Jun 2006 - Aug 2008

  Information Security Manager

  Location Information Security Manager handling all the aspects Information Security pertaining to a Tech Mahindra Location. Responsible for the formation and Implementation of Business Continuity Management Framework. Performing Risk Assessment and forming Risk Treatment Plans for critical assets. Single Point of Contact for ITIL Design and Implementation of all modules for both the sites of Tech Mahindra Kolkata. Played a key role in evaluating the Telecom functions split across OSS and BSS domains and mapping existing policies, processes and practices against ITIL Best Practice. Conducting periodic audits and formulating Service Improvement Plans. Single point of contact for ISO 9001 (QMS), ISO 27001 (ISMS) and ISO 20000 (ITSM) certification for Kolkata sites. External auditors have praised the efforts in the certification audits and have highlighted it as strength. Also performed the roles of Global Incident Manager and Global DR Manager. Show less

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  Appnomic

  Jan 2007 - Jan 2008

  Senior Process Consultant
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  Vitage Systems Pvt Ltd

  Jan 2008 - Jan 2009

  Senior Consultant

  Business-IT Alignment, Best Practice Implementations leading to ISO certification for Corporate and individual certifications such as ITIL Expert, Cobit5, Prince2, Information Security, etc.

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  Vitage Technologies Pvt Ltd

  Aug 2008 - Aug 2009

  Senior Consultant

  Was Instrumental in setting up the Process Consulting Practice. Involved in Pre-Sales activities to respond to bids and proposals.Defining and implementing the policy framework for getting the organization certified on ISO 9001, ISO 20000 and ISO 27001.Functional inputs for developing process automation tool.

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  Appnomic Systems Pvt Ltd

  Sept 2009 - Jul 2012

  Principal Consultant

  ITIL Expert and Information Security Auditor.Head NOC and Managed Services – Managing offerings for 16+ customers. Heading the Process Consulting division. Also, managing the added responsibility of anchoring the Quality Management Team. Responsible for maintaining the Integrated Certification of the Organization in terms of ISO 20000:2005, ISO 9000:2008 and ISO 27001:2005.Recent Assignments handled :• A major Bank in West Africa – Business and IT Process Assessments and aligning Business and IT goals. Benchmarking against ITIL Best Practice and formulating the implementation roadmap.• A major Bank in the African Continent having over 350 branches throughout Africa and a branch in London – Responsible for doing Process AS-IS Assessment, Gap Analysis, Benchmarking against ITIL Best Practice Framework, Formulating Implementation plan, Identifying Improvements and sustaining improvements. Was also in an Account Manager role for this customer and was supervising Technical Consulting and Implementation activities in terms of Database Management, Network Management and Application Management. • An upcoming Bank based out of South India – Performed an AS-IS process assessment, identified gaps and benchmarked against ITIL Best Practice Framework. Working on an engagement plan with the Bank for a Phased Transformation project.• An upcoming bank in Kabul/Dubai – IT Infrastructure and Business Goals alignment assessment. Short term and long term plans for engaging and transformation of Service Culture. The audit report was appreciated by the Central Bank of Afghanistan leading to more such orders for similar assessments.• Process Automation and Optimization Assessment for a Times Group entity, leading to 45% reduction in TCO. Show less

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  Practical Methods

  Jul 2012 - Nov 2019

  Chief Operating Officer

  Program Operational Leadership:• Provide effective and inspiring leadership by being actively involved in all programs and services, developing a broad and deep knowledge of all programs.• Identify opportunities to leverage cross-program strengths to take advantage of new opportunities and/or to address organizational challenges.• Lead, coach, develop, and retain high-performance senior management team with an emphasis on developing capacity in strategic analysis and planning and program budgeting.• Develop and implement training programs and retreats to expand the capacity of all staff.• Prepare and submit an annual operational budget, manage effectively within this budget, and report accurately on progress made and challenges encountered.• Ensure the continued financial viability of operational units through sound fiscal management.External Relationship Development:• Manage and cultivate existing relationships with investors to secure and expand recurring revenue streams.• Publicly represent with the media and external constituency groups including community, governmental, and private organizations and build excitement for Organization mission.Strategic Plan Implementation:• Provide programmatic leadership and input for all strategic plan implementation. Coach program directors as they implement the strategic plan and transition program operations.• Develop and implement a system for tracking and reporting on the progress of the strategic plan implementation Show less