Mohamed Faizal P

Experience

• 

  Bharat Electronics Limited

  Nov 1999 - Jul 2000

  Trainee

  Achieved remarkable proficiency when assembling passive vacuum devices and received training to operate a vacuum furnace.

• 

  Prime Associates Bangalore

  Nov 2005 - Jan 2010

  Service Engineer

  Maintained, Diagnosed, and Serviced , Analog and digital copiers ranging from 30 to 85 Copies per minutes .

• 

  Mannai Office Solutions

  Feb 2010 - now

  • Managed a portfolio of projects ranging from delivering and installing copiers, Electronic mobile shelving systems and maintenance to complex security system deployments for banks and government institutions.• Led teams of engineers, technicians, and sales representatives to ensure project success.• Oversaw the supply, installation, and maintenance of MFP and printer equipment for over 10 major projects, including the FIFA World Cup 2022, Aspire, Qatar Gas etc.• Developed and implemented project plans, timelines, and budgets.• Monitored the progress of each project to ensure the timely delivery of deliverables in accordance with established quality standards.• Maintained records of all documents related to each project including specifications.• Communicated effectively with stakeholders, including clients, internal teams, and vendors.• Delivered projects on time and within budget, exceeding client expectations.• Managed multiple projects with competing deadlines simultaneously.• Built and established strong partnerships with teams, vendors and contractors.• Conducted periodic inspections of job sites for quality and progress.• Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.• Modified project plans when needed to better align with organizational objectives.• Determined project staffing needs and led resource management.• Conferred with project personnel to identify and resolve problems.• Produced thorough, accurate and timely reports of project activities.• Negotiated with project stakeholders or suppliers to obtain resources or materials. Show less • Led a team of 20 service Professionals in providing high-quality customer service and technical support to over 100 clients• Consistently exceeded customer satisfaction ratings• Successfully resolved 90% of customer issues within 24 hours• Ensured SLA compliance and maintained service delivery quality standards.• Maintained records of customer interactions and complaints for future reference.• Managed a team of 10 technicians in the delivery and installation of banking equipment's for over 20 major projects• Successfully installed electronic safety lockers for most of the Major banks in Qatar (QNB, DUKHAN Bank) which met the highest security standards• Delivered and installed vault doors for, Qatar Central Bank and many other major clients & brands Which met the highest safety standards• Successfully delivered & Installed electronic Mobile shelving system projects for Government clients like the Public Prosecution, Ministry of Public Health, and the Ministry of Interior which met the highest standards as per the client's requirements• Attending client meetings to understand their requirements and forecast the resources and requirements for the projects• Manage customer expectations and ensure that service level agreements (SLAs) are met or exceeded• Managed and negotiated with logistic partners to ensure that all projects were delivered on time and within budget. Show less A team of support engineers under my direction provided clients with outstanding customer and technical assistance.Planned and carried out service improvement initiatives to enhance client experienceconducted frequent performance evaluations with team members, offering coaching and feedback to help them grow as professionals.supervised customer escalation processes and guaranteed prompt issue resolutionworked together to create and deploy new service offerings with cross-functional teams.monitored service delivery performance parameters, produced reports on them, and provided upper management regular updates.Representative for Senior Field Services Show less

  • Associate Project Manager

    Jan 2022 - now

  • Service Delivery Manager

    Jan 2020 - Dec 2021

  • Customer Service Team Lead

    Jan 2016 - Dec 2019

  • Senior Field Service Representative

    Feb 2010 - Dec 2015